Remote Customer Service Rep

Manufacturing Inc; Springfield (MA); Remote; USD 30,307; Full time

Benefits offered by this job

Competitive pay

Health insurance

Incentive recognition bonus

Job summary

A leading healthcare service provider is seeking a Customer Support Specialist in Springfield, MA. This role involves making 50 outbound calls daily to assist clients with medical claims and billing. Applicants should have call center experience in health insurance or medical claims, excellent communication skills, and be proficient in Microsoft Office. The position offers competitive pay at $22 per hour, with in-person training and subsequent hybrid or fully remote work opportunities. Apply today to be part of a valued team!

Qualifications

• Background in health insurance, medical billing, or claims.
• Ability to make 50 outbound calls daily.
• Strong multitasking and organizational skills.

Responsibilities

• Follow up on medical claims and verify information.
• Serve as primary contact for customer inquiries.
• Collaborate with billing specialists to resolve issues.

Skills

Experience in a call center

Excellent verbal and written communication

Proficient with Microsoft Office

Strong organizational skills

Experience in customer service or sales

Job description

Springfield, Massachusetts, United States

About the job Remote Customer Service Rep

Are you a highly motivated individual with experience in a call center setting, specifically within the health insurance or medical billing industry? We are looking for a Customer Support Specialist to join our team, focusing on outbound calls to help clients navigate medical claims and billing.

This role requires a dedicated and professional individual who can provide exceptional service. You'll join a company that values its employees and offers a supportive work environment with clear paths for professional growth. This position offers competitive pay, an incentive recognition bonus, and a comprehensive benefits package that includes health insurance.

What\'s In It For You?

This is a fantastic opportunity to leverage your experience in the healthcare industry and join a company that truly values its team members. We provide comprehensive training to equip you with a deep understanding of our systems and processes. Your hard work and dedication will be recognized through competitive pay and an incentive bonus. This role is crucial to building strong client relationships and ensuring satisfaction with our billing and claims services.

Key Responsibilities

• Make an average of 50 outbound calls per day to clients and patients to follow up on medical claims, verify information, and resolve billing discrepancies.
• Serve as a primary point of contact for customer inquiries, handling calls and emails with professionalism and a positive attitude.
• Maintain a strong, working knowledge of health insurance plans, medical billing codes (ICD-10, CPT), and claims processes to provide expert assistance.
• Act as a patient advocate, identifying and resolving billing issues with a focus on quick, effective solutions.
• Collaborate with internal billing specialists and external insurance providers to resolve complex claim issues and ensure timely processing.
• Assist other departments as needed, promoting a collaborative and supportive work environment.
• Help improve our processes by providing valuable feedback on system needs and potential changes.

Skills & Qualifications

• Experience in a call center with a focus on health insurance, medical billing, or medical claims is a must.
• Excellent verbal and written communication skills are required.
• Proficient with data entry and computers, including Microsoft Office products.
• Strong organizational skills and the ability to multitask effectively.
• Experience in a customer service or sales role is preferred.

Compensation & Training

• Pay for this position is $22 per hour.
• The first week of training will be in-person in Springfield, MA.
• After the initial training, the position will be hybrid or fully remote, depending on business needs.
• Our comprehensive benefits package includes health insurance and an incentive recognition bonus (eligibility applies).

This is an excellent opportunity for a motivated and professional individual to secure a new position. APPLY TODAY!

Equal Opportunity: The company's commitment to being an equal opportunity employer ensures that your application will be considered based on your skills and experience, without discrimination.