Remote Billing Customer Service Representative - 257226

Medix™; United States; On-site; USD 21,000 - 25,000; Part time

Job summary

Medix is seeking a Remote Healthcare Customer Service Representative to support callers with their healthcare needs in a fully remote role across the domestic United States. This contract-to-hire position offers $15.00–$18.50 per hour and mirrors the client’s policies, with pre-boarding and compliance standards.

You will handle high call volumes, deliver compassionate service, and navigate multiple systems, including legacy DOS interfaces and modern web tools.

Qualifications

• Experience in healthcare revenue cycle or with major health payers.
• Ability to navigate multiple computer systems including legacy DOS interfaces and modern web tools.
• Excellent phone etiquette and strong communication.
• Consistent, reliable work history.
• Availability for Monday–Friday with EST-based shifts and training windows.

Responsibilities

• Handle high call volumes with up to 7.5 hours of back-to-back calls per day.
• Deliver exceptional service with empathy, patience, and politeness on every call.
• Maintain precision with high keyboard accuracy to avoid system lockouts.

Skills

Phone etiquette

Emotional intelligence

Typing accuracy

Reliability

Tools

DOS interfaces

Web tools

Job description

Remote Healthcare Customer Service Representative

Location: Fully Remote (Domestic US) Job Type: Contract-to-Hire Compensation: $15.00 – $18.50/hour

About the Opportunity

Are you a patient, tech-savvy healthcare professional with a passion for delivering excellent customer service? We are looking for dedicated Remote Customer Service Representatives to join our team.

In this role, you will be the helpful voice on the other end of the line, assisting callers with their healthcare needs while navigating a high-volume call environment. This is a fantastic Contract-to-Hire opportunity structured to mirror our client's compensation policies, pre-boarding, and compliance standards, offering a clear path to long-term career growth.

What You Will Do

• Handle High Call Volumes: Thrive in a fast-paced environment with a clear expectation of managing 7.5 hours of back-to-back calls per day.
• Deliver Exceptional Service: Bring a true customer service mindset to every interaction, demonstrating patience, politeness, and empathy on the phone.
• Maintain Precision: Utilize high keyboard accuracy to avoid mistyping keys that can cause system lockouts.

What You Bring (Candidate Must-Haves)

• Industry Experience: Prior experience in the healthcare revenue cycle OR prior experience as a Customer Service Representative with major health payers (e.g., Blue Cross, Humana).
• Technical Proficiency: Confidence in navigating multiple computer systems simultaneously, including older DOS interfaces and modern web tools.
• Soft Skills: Exceptional phone etiquette, a positive attitude, and the emotional intelligence to handle back-to-back calls with grace.
• Career Longevity: A solid, consistent work history that demonstrates reliability and commitment.
• Standard Schedule: Monday – Friday Exact shift hours are determined post-training but our operational hours run until 7:00 PM EST.
• Time Zones: Shifts will be distributed primarily in Eastern Standard Time (~50–60%), followed by Central Time, with a small percentage in Pacific Time.
• Mandatory Training: The first 3 weeks of employment consist of a strict, mandatory training schedule from 8:00 AM – 4:30 PM EST.

*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or may interact with staff or clients.