24x7 Infrastructure Service Delivery Analyst

HCSC Group; Nashville (TN); Hybrid; USD 70.000 - 126.000; Vollzeit

Benefits dieser Stelle

Flex schedule

3 days in office per week

Equal Opportunity Employer

Drug-free workplace

Zusammenfassung

Health Care Service Corporation in Nashville seeks an Infra Svc Del Analyst to manage 24x7 infrastructure operations across production and non-production environments. You will analyze incidents, drive improvements, and collaborate with design/build teams to ensure service continuity.

Applicants should have ITIL ITSM experience, strong vendor management, and a background in mainframe and network technologies.

Qualifikationen

• Bachelor degree and 2 years in IT OR 4 year IT experience OR 6 years IT experience.
• Knowledge of ITIL v3 framework.
• Knowledge of ITSM systems.
• Experience with Mainframe technologies (z/OS, CICS, VSAM).
• Experience with Compute, DBMS, Storage, Middleware, including Server OS, Virtualization, and Container technologies.
• Experience with Network, Voice, Call Center technologies.
• Supplier management and infrastructure domain knowledge.
• Strong problem solving and customer service orientation.

Aufgaben

• Handle 24x7 operations infrastructure support for production and non-production environments.
• Use analytics to improve service availability and customer interactions.
• Resolve incidents and escalate with vendors.
• Transition knowledge from design/build teams.
• Manage vendor performance and drive continuous improvement.

Kenntnisse

ITIL v3

ITSM systems

Mainframe z/OS

CICS & VSAM

Compute & OS

DBMS & Storage

Middleware & Virtualization

Container technologies

Network & Voice

Vendor management

Incident management

Customer service oriented

Ausbildung

Bachelor degree in IT/Engineering

Technical Certification

Tools

UC/Collaboration tools

Mainframe tools

Jobbeschreibung

Health Care Service Corporation in Nashville seeks an Infra Svc Del Analyst to manage 24x7 infrastructure operations across production and non-production environments. You will analyze incidents, drive improvements, and collaborate with design/build teams to ensure service continuity.

Applicants should have ITIL ITSM experience, strong vendor management, and a background in mainframe and network technologies.