24x7 Infra Service Delivery Analyst

Information Technology; Nashville (TN); On-site; USD 70,000 - 126,000; Full time

Job summary

HCSC in Nashville, TN is seeking an experienced IT Operations professional to handle 24x7 Infrastructure Support for production and non-production environments. You will use analytics to improve service, availability, and customer interactions, and manage incidents escalated by vendors.

Responsibilities include transitioning knowledge from design/build teams and overseeing supplier performance, with a focus on continuous improvement and data-driven decisions in a fast-paced environment.

Qualifications

• Bachelor degree or equivalent IT experience required.
• Knowledge of ITIL v3 framework.
• Experience with ITSM systems and monitoring tools.
• Experience with mainframe technologies (z/OS, CICS, VSAM).
• Experience with server, virtualization, and container technologies.

Responsibilities

• Handle 24x7 operations infrastructure support for production and non-production environments.
• Use analytics to improve service, availability, and customer interactions.
• Incident management and escalation with vendors.
• Transition knowledge from design/build teams.
• Supplier/vendor performance management.

Skills

Analytical thinking

Customer service oriented

Conflict management

Performance metrics

Education

Bachelor degree or equivalent

Technical Certification

Tools

Mainframe technologies (z/OS, CICS, VSAM)

Mainframe Storage

Compute/DBMS/Storage/Middleware/Server OS/Virtualization/Container tech

Network/Voice/Call Center technologies

ITIL v3 framework

ITSM systems

Monitoring and event management tools

UC/Collaboration tools

Job description

HCSC in Nashville, TN is seeking an experienced IT Operations professional to handle 24x7 Infrastructure Support for production and non-production environments. You will use analytics to improve service, availability, and customer interactions, and manage incidents escalated by vendors.

Responsibilities include transitioning knowledge from design/build teams and overseeing supplier performance, with a focus on continuous improvement and data-driven decisions in a fast-paced environment.