Data Center Infrastructure Repair Technician - 24x7 On-Call

HCLTech; Gallatin (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

HCLTech in Gallatin, TN, is seeking an Infrastructure Repair Technician to ensure optimal operation of data center infrastructure. You will diagnose hardware issues across servers, storage, and network devices, perform repairs, and document resolutions in ticketing systems.

You will work in a fast-paced environment, participate in on-call rotations, travel up to 15%, and collaborate with cross-functional teams to drive timely resolutions while upholding safety and quality standards.

Qualifications

• 2+ years of experience in computer hardware, networking, and troubleshooting.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Willingness to work a flexible schedule and travel up to 15%

Responsibilities

• Troubleshoot and diagnose hardware problems on servers, storage systems, and network devices.
• Perform repairs and replacements of faulty components (server hardware, storage, network devices).
• Manage and close tickets with accurate documentation in the ticketing system.
• Participate in root cause analysis and collaborate with cross-functional teams to resolve issues.
• Collaborate with technicians, engineers and stakeholders to resolve complex issues and escalate when needed.
• Evaluate and propose process improvements to increase efficiency and quality of work.
• Monitor queues and ticketing systems to ensure timely issue identification and resolution.
• Document all work performed including diagnosis, repairs, and maintenance activities.
• Maintain inventory of network devices, spare parts, and RMA equipment.
• Participate in training to stay current with technologies and safety procedures.
• Adhere to safety protocols when working with electrical and mechanical equipment.
• Provide customer service and support to internal stakeholders.
• On-call rotation for after-hours support; travel up to 15% as needed.

Skills

Hardware troubleshooting

Networking

Problem-solving

Communication

Education

Degree in Computer Science or Engineering

Job description

HCLTech in Gallatin, TN, is seeking an Infrastructure Repair Technician to ensure optimal operation of data center infrastructure. You will diagnose hardware issues across servers, storage, and network devices, perform repairs, and document resolutions in ticketing systems.

You will work in a fast-paced environment, participate in on-call rotations, travel up to 15%, and collaborate with cross-functional teams to drive timely resolutions while upholding safety and quality standards.