Infra Svc Del Analyst

hcsc; Nashville (TN); On-site; USD 70,000 - 126,000; Full time

Job summary

Health Care Service Corporation (HCSC) is seeking a skilled IT Operations professional to manage 24x7 infrastructure support across production and non-production environments. You will use analytics to improve service levels, incident resolution, and customer interactions, while coordinating with design/build teams for knowledge transfer.

The role requires ITIL v3, ITSM, and broad infra experience including mainframe technologies (z/OS, CICS, VSAM) and modern compute, storage, middleware,

Qualifications

• Bachelor degree or technical certification with IT experience requirements as described.
• Knowledge of ITIL v3 and ITSM systems is required.
• Experience across infrastructure tech incl compute, storage, networks, and mainframe.
• Strong vendor and incident/problem management skills are expected.

Responsibilities

• Handle 24x7 IT Operations Infrastructure Support for production and non-production environments.
• Utilize analytics to improve service, availability, and customer interactions.
• Resolve incidents and escalate with vendors; transition knowledge from design/build teams.
• Manage supplier performance and drive continuous improvement in operations.

Skills

ITIL v3 knowledge

ITSM systems

Infrastructure technologies

UC/Collaboration & Executive Support

Mainframe & z/OS knowledge

CICS & VSAM familiarity

Compute, DBMS, Storage, Middleware

Server OS & Virtualization

Container technologies

Network & Voice technologies

Supplier management

Incident management

Problem Management / RCA

Customer service oriented

Change management & adaptability

Performance & metrics-driven decision

Education

Bachelor degree in IT or related field

Tools

Monitoring & event management tools

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This Position Is Responsible For Handling 24X7 Operations Infrastructure Support Services Of All Non-Production And Production Environments In The Area Of Responsibility. Handling The Use Of Analytics To Improve Service, Availability, And Customer Interactions; Handling Incident Resolution And Issues Escalated By Vendors; Transitioning Knowledge From Design / Build Teams. Handling Operational Vendor Performance Management.

Required Job Qualifications

• Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
• Knowledge of ITIL v3 framework
• Knowledge of ITSM systems
• Knowledge of all Infrastructure technologies, including monitoring and event management technologies
• Experience with UC/Collaboration and Executive Support, including mobile devices (laptops, tablets, handheld)
• Experience with Mainframe and Mainframe Storage, including z/OS, CICS, VSAM, - all other Mainframe technologies
• Experience with Compute, DBMS, Storage, Middleware, including Server, OS, Virtualization, and Container technologies
• Experience with Network, Voice, Call Center and Network (data and voice) technologies
• Supplier management
• Infrastructure domain knowledge
• Continuous improvement
• Incident management
• Knowledge of required technologies (incl 3rd party solutions)
• Problem Management / RCA
• Customer service oriented
• Adaptability and ability to introduce / manage change
• Drive conflict management in high pressure situations
• Performance / metrics-driven decision making

Preferred Job Qualifications:

• Bachelor degree in relevant field (IT, Engineering) or equivalent career experience
• Oral/written communication skills

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards .

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range

$69,800.00 - $125,900.00

Exact compensation may vary based on skills, experience, and location.