Infra Svc Del Analyst

Information Technology; Nashville (TN); On-site; USD 70,000 - 126,000; Full time

Job summary

HCSC in Nashville, TN is seeking an experienced IT Operations professional to handle 24x7 Infrastructure Support for production and non-production environments. You will use analytics to improve service, availability, and customer interactions, and manage incidents escalated by vendors.

Responsibilities include transitioning knowledge from design/build teams and overseeing supplier performance, with a focus on continuous improvement and data-driven decisions in a fast-paced environment.

Qualifications

• Bachelor degree or equivalent IT experience required.
• Knowledge of ITIL v3 framework.
• Experience with ITSM systems and monitoring tools.
• Experience with mainframe technologies (z/OS, CICS, VSAM).
• Experience with server, virtualization, and container technologies.

Responsibilities

• Handle 24x7 operations infrastructure support for production and non-production environments.
• Use analytics to improve service, availability, and customer interactions.
• Incident management and escalation with vendors.
• Transition knowledge from design/build teams.
• Supplier/vendor performance management.

Skills

Analytical thinking

Customer service oriented

Conflict management

Performance metrics

Education

Bachelor degree or equivalent

Technical Certification

Tools

Mainframe technologies (z/OS, CICS, VSAM)

Mainframe Storage

Compute/DBMS/Storage/Middleware/Server OS/Virtualization/Container tech

Network/Voice/Call Center technologies

ITIL v3 framework

ITSM systems

Monitoring and event management tools

UC/Collaboration tools

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This Position Is Responsible For Handling 24X7 Operations Infrastructure Support Services Of All Non-Production And Production Environments In The Area Of Responsibility. Handling The Use Of Analytics To Improve Service, Availability, And Customer Interactions; Handling Incident Resolution And Issues Escalated By Vendors; Transitioning Knowledge From Design / Build Teams. Handling Operational Vendor Performance Management.

Required Job Qualifications:

• Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
• Knowledge of ITIL v3 framework
• Knowledge of ITSM systems
• Knowledge of all Infrastructure technologies, including monitoring and event management technologies
• Experience with UC/Collaboration and Executive Support, including mobile devices (laptops, tablets, handheld)
• Experience with Mainframe and Mainframe Storage, including z/OS, CICS, VSAM, - all other Mainframe technologies
• Experience with Compute, DBMS, Storage, Middleware, including Server, OS, Virtualization, and Container technologies
• Experience with Network, Voice, Call Center and Network (data and voice) technologies
• Supplier management
• Infrastructure domain knowledge
• Continuous improvement
• Incident management
• Knowledge of required technologies (incl 3rd party solutions)
• Problem Management / RCA
• Customer service oriented
• Adaptability and ability to introduce / manage change
• Drive conflict management in high pressure situations
• Performance / metrics-driven decision making

Preferred Job Qualifications:

• Bachelor degree in relevant field (IT, Engineering) or equivalent career experience
• Oral/written communication skills

Compensation: $69,800.00 - $125,900.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.