Data Center Network Operations Engineer

Tata Consultancy Services Limited; Kansas City (MO); On-site; USD 65,000 - 85,000; Full time

Job summary

Tata Consultancy Services in Kansas City, MO is seeking a Data Center Network Operations Engineer to monitor production environments, manage incidents, and support day-to-day datacenter tasks. The role requires strong communication, teamwork, and the ability to cover shifts across the data center.

You will work to escalate and document issues, coordinate with vendors, and participate in IT recovery exercises.

Qualifications

• Knowledge of monitoring software, ticketing systems, and data center environments with emphasis on application support skill sets.
• Ability to create, edit technical procedures.
• Basic team management and leadership skills to cover for Shift Manager.
• Understanding of large-scale data center emergency processes and procedures.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Inquisitive, strong team players with excellent verbal and communication skills.
• Ability to interact with others in a close team environment is a positive manor.
• Proficiency with desktop computer systems, communication devices, and related software.

Responsibilities

• Monitor data center and network production environments, including enterprise servers, network connectivity, applications, midrange systems, and batch production windows.
• Communication skills are must.
• Ensure appropriate escalation and documentation of incidents.
• Ability to cover all the functions performed in the data center.
• Backup to the Shift Manager and technical leadership in solving issues.
• Support the daily tasks and accountabilities in the datacenter as assigned by the Shift Manager.
• Prepared and participated in a shift turnover process and discussed current and ongoing issues with the incoming shift.
• Manage and assist support vendors while they are on site following documented procedures.
• Participate in I.T. recovery tests by performing documented recovery steps.
• Monitor the datacenter infrastructure components such as UPS, AC, generators, Fire Suppression Systems.
• Monitor and elevate issues with applications, computers, network, and security systems running in the datacenter environment.

Skills

Monitoring software

Ticketing systems

Data center environments

Procedures documentation

Team leadership

Emergency processes

Communication skills

Desktop systems proficiency

Job description

Tata Consultancy Services in Kansas City, MO is seeking a Data Center Network Operations Engineer to monitor production environments, manage incidents, and support day-to-day datacenter tasks. The role requires strong communication, teamwork, and the ability to cover shifts across the data center.

You will work to escalate and document issues, coordinate with vendors, and participate in IT recovery exercises.