24/7 Utility Dispatch Specialist (Outages & Field Ops)

Aiken Electric Cooperative, Inc.; Aiken (SC); On-site; USD 45,000 - 70,000; Full time

Job summary

Aiken Electric Cooperative, Inc. is seeking a Dispatcher I-III to maintain clear communication between field crews and the operations base, monitor electric and broadband system conditions, and coordinate outages, reconnects, and service needs.

The position uses OMS and SCADA software to support safe, timely restoration and to keep accurate field activity records. The job operates on a 12-hour rotating shift, including day, night, and weekend shifts, with dispatch staffing 24/7 to support

Qualifications

• Prompt and accurate communication with field units and the operations base.
• Ability to use OMS, Calls Manager, Crew Manager, and Crew Call.
• Monitor SCADA alarms and weather conditions; respond per procedures.
• Coordinate with field personnel and issue SCADA commands.
• Maintain outage records and compile monthly reports.
• Willingness to work a 12-hour rotating shift and provide off-hours coverage.

Responsibilities

• Communicate promptly and accurately with field units, stations, and the operations base; dispatch personnel for outages, service interruptions, meter connects and disconnects, and other field service requests.
• Use the outage management system (OMS), including Calls Manager, Crew Manager, and Crew Call, to assess and prioritize outages, mobilize crews, track restoration, and document the sequence of field actions.
• Monitor SCADA alarms, system load, weather conditions, and other operating information; respond according to procedures, keep appropriate records, and report system failures.
• Coordinate with field personnel and issue SCADA commands as authorized and consistent with safety and service requirements; record switching activity.
• Monitor TWACS substation communications and commands; notify appropriate personnel of concerns, issue meter rereads after billing and interval jobs, review failure reports, and create service orders for potential outages or meter issues.
• Maintain TWACS meter and DSI associations, add meters, DSI units, and LCT devices as needed, and resolve DSI alerts and pending commands.
• Use Service-Link Dispatch to send mobile service orders to field personnel
• Maintain outage records and compile monthly reports; report mapping discrepancies identified in OMS to the mapping department for correction.
• Performs Member Service duties as needed to include answering and routing member calls.

Education

High School Diploma

Two-Year Technical Degree

Job description

Aiken Electric Cooperative, Inc. is seeking a Dispatcher I-III to maintain clear communication between field crews and the operations base, monitor electric and broadband system conditions, and coordinate outages, reconnects, and service needs.

The position uses OMS and SCADA software to support safe, timely restoration and to keep accurate field activity records. The job operates on a 12-hour rotating shift, including day, night, and weekend shifts, with dispatch staffing 24/7 to support