24/7 Security Ops Center Operator – Alarm & Video Monitoring

Circle K; Columbus (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Circle K in Columbus, Indiana, seeks a SOC Operator to support 24/7 physical security monitoring and response for stores across the US and Canada. You will protect employees, assets and operations, respond to events, and use alarm, CCTV, and incident-management systems.

This onsite role requires availability for nights, weekends, and holidays and adherence to SOPs while maintaining accurate incident reports. Training available for entry-level candidates.

Qualifications

• Experience in alarm monitoring, dispatch, emergency communications or related security fields.
• Familiarity with enterprise alarm platforms and CCTV systems is preferred.
• Ability to work in a fast-paced, high-volume environment and follow procedures.

Responsibilities

• Monitor and respond to security alarms including robbery, burglary, panic, fire and system trouble signals.
• Dispatch law enforcement, fire departments, and service vendors as required.
• Monitor live and recorded CCTV video using enterprise surveillance systems.
• Perform remote troubleshooting for alarm panels, cameras, DVRs/NVRs, and access control systems.
• Document incidents accurately and maintain detailed records in security systems.
• Follow SOPs and escalation procedures without deviation and communicate with stores and teams.

Skills

Alarm monitoring

Dispatch

Emergency communications

Security operations

Retail operations

Tools

Micro Key

SIMS

DICE

3xLogic

Hikvision

Access control systems

Job description

Circle K in Columbus, Indiana, seeks a SOC Operator to support 24/7 physical security monitoring and response for stores across the US and Canada. You will protect employees, assets and operations, respond to events, and use alarm, CCTV, and incident-management systems.

This onsite role requires availability for nights, weekends, and holidays and adherence to SOPs while maintaining accurate incident reports. Training available for entry-level candidates.