Onsite SOC Operator — Alarm & CCTV Response

Circle K Stores Inc.; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

Circle K Stores Inc. seeks a Security Operations Center (SOC) Operator to monitor alarms, CCTV, and incidents across the United States and Canada. This onsite role in Columbus, Indiana requires responding promptly to events, coordinating dispatch, and maintaining precise incident records.

The ideal candidate will handle high-volume monitoring, follow SOPs, and communicate clearly with stores and first responders while working nights, weekends, and holidays in a fast-paced environment.

Qualifications

• Experience in alarm monitoring, dispatch, emergency communications, or related fields is preferred.
• Experience with alarm platforms (Micro Key, SIMS, DICE or similar) is preferred.
• Familiarity with CCTV and access control systems is a plus.
• Strong troubleshooting, attention to detail, and ability to follow SOPs.

Responsibilities

• Monitor and respond to security alarms including robbery, burglary, panic, fire and system trouble signals.
• Prioritize alarms based on severity and follow defined response procedures.
• Dispatch law enforcement, fire departments, and service vendors as required.
• Monitor live and recorded CCTV video using enterprise surveillance systems.
• Perform remote troubleshooting for alarm panels, cameras, DVRs/NVRs, and access control systems.
• Support store personnel via phone and email with security related issues.
• Document incidents accurately and maintain detailed records in security systems.
• Monitor and manage access control systems, including user access and event review.
• Maintain and update subscriber, site, and system records.
• Follow SOPs and escalation protocols without deviation.
• Communicate effectively with internal teams to ensure continuity of operations.

Skills

Alarm monitoring

Dispatch

Emergency communications

Law enforcement coordination

Security operations

Call center operations

Retail operations

Multi-site monitoring

Tools

Micro Key

SIMS

DICE

3xLogic CCTV

Hikvision CCTV

Job description

Circle K Stores Inc. seeks a Security Operations Center (SOC) Operator to monitor alarms, CCTV, and incidents across the United States and Canada. This onsite role in Columbus, Indiana requires responding promptly to events, coordinating dispatch, and maintaining precise incident records.

The ideal candidate will handle high-volume monitoring, follow SOPs, and communicate clearly with stores and first responders while working nights, weekends, and holidays in a fast-paced environment.