Security Operations Center Operator

Constellis; Boston (MA); On-site; USD 31,822 - 45,323; Full time

Job summary

A security solutions provider is seeking a Level 1 Operator for its Security Operations Center in Boston, Massachusetts. The role involves monitoring CCTV and alarms, coordinating security responses, and analyzing data. Candidates should have at least two years of experience in a security environment, be proficient in English, and able to manage long periods of observation. A college degree in security studies or related fields is preferred, along with familiarity with monitoring tools such as Intellicene and Lenel.

Qualifications

• Minimum of two years of experience in a security environment or dispatch center.
• Proficiently speaks and writes English.
• Must be able to sit or stand for long periods without discomfort.

Responsibilities

• Monitor multiple screens and coordinate security responses.
• Draft and develop SOPs for comprehensive monitoring.
• Produce incident reports for supervisors and clients.
• Maintain activity logs from security personnel.
• Identify potential threats to client properties.

Skills

CCTV monitoring

Dispatch coordination

Data analysis

Effective communication

Pattern recognition

Education

High school graduate or equivalent

College degree in a relevant field

Tools

Intellicene

Lenel

Genetec

MS Office applications

Job description

Position Summary

The Security Operations Center (SOC) Level 1 Operator is a CCTV, alarm monitoring, and dispatch specialist. The Level 1 Operator will monitor several screens observing cameras, monitor access control, gather information, analyze data, and provide input to their supervisor on their observations. They must be able to observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams. The Level 1 Operator must be organized and maintain daily logs of activities from security cameras and security teams.

Pay Transparency / Compensation

$28.00 per hour

Responsibilities

• Work rotating shifts to ensure 24/7 coverage for the Regional Security Operations Center.
• Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents.
• Experience in using CCTV and alarm monitoring/access control software in coordination with a communication or security operations center.
• Draft, develop, and update SOC standard operating procedures (SOPs), processes, and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management.
• Communicate verbally or in writing in a clear and concise manner while in stressful situations.
• Produce suspicious/criminal activity and incident reporting products for delivery to higher level supervisors and client leadership.
• Draft BOLO flyers for individuals who have acted against the client with malicious intent, or pose a threat to client properties and personnel.
• Provide assistance with access control, access card procedures, Lenel reports, and CCTV investigations.
• Observe and recognize patterns of activity and coordinate appropriate security monitoring and response.
• Monitor cameras and be able to identify and predict suspicious/criminal activity. Make every effort (through observations and documentation) to identify potential threats to the client’s corporate critical infrastructure: people, facilities, assets, and brand/reputation.
• Utilize CCTV, access control and alarm monitoring software and systems (Intellicene, CCURE, Lenel, Genetec, PSIMS, MS Office applications, and visualization tools) on a daily basis.
• Maintain a log of all rotating shifts’ activities including notifications from security partners.
• Deliver concise and effective information, in order to inform and direct security responders as well as the ability to dispatch security elements to areas of concern.
• Understand the operation of all communications and information technology hardware, software, and firmware utilized to perform security monitoring functions. To include radio transmissions and using a notification platform.
• Take responsibility for assigned tasks.
• Other services and support as needed.

Working Conditions

The position may require extensive sitting for long periods of time, watching monitors, walking around the facility outside in rain, wind or other poor weather conditions and kneeling and stooping to look under or inside vehicles or containers. Must be able to use a computer. Must be able to operate a vehicle safely.

Qualifications

• High school graduate or equivalent.
• Minimum of two years of experience working in a security environment or dispatch center.
• Proficiently speaks and writes English.
• Must be able to sit or stand for long periods of time without debilitating discomfort.

Preferred Qualifications and Skills

• College Degree or equivalent in any relevant field such as security studies, law enforcement, intelligence, political science, international affairs.
• Trained in or familiar with Intellicene, Lenel or Genetec, PSIMS, and Mass Notification systems.
• Proper radio transmission experience.
• Served in the Military, Law Enforcement, Government, or Private Security.

Physical Requirements

Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures. Must meet all physical and psychological standards as required by the contract. Local travel or participation in shift work may be requested.