Security Operations Center Team Operator - Columbus, IN

Circle K Stores Inc.; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

Circle K Stores Inc. seeks a Security Operations Center (SOC) Operator to monitor alarms, CCTV, and incidents across the United States and Canada. This onsite role in Columbus, Indiana requires responding promptly to events, coordinating dispatch, and maintaining precise incident records.

The ideal candidate will handle high-volume monitoring, follow SOPs, and communicate clearly with stores and first responders while working nights, weekends, and holidays in a fast-paced environment.

Qualifications

• Experience in alarm monitoring, dispatch, emergency communications, or related fields is preferred.
• Experience with alarm platforms (Micro Key, SIMS, DICE or similar) is preferred.
• Familiarity with CCTV and access control systems is a plus.
• Strong troubleshooting, attention to detail, and ability to follow SOPs.

Responsibilities

• Monitor and respond to security alarms including robbery, burglary, panic, fire and system trouble signals.
• Prioritize alarms based on severity and follow defined response procedures.
• Dispatch law enforcement, fire departments, and service vendors as required.
• Monitor live and recorded CCTV video using enterprise surveillance systems.
• Perform remote troubleshooting for alarm panels, cameras, DVRs/NVRs, and access control systems.
• Support store personnel via phone and email with security related issues.
• Document incidents accurately and maintain detailed records in security systems.
• Monitor and manage access control systems, including user access and event review.
• Maintain and update subscriber, site, and system records.
• Follow SOPs and escalation protocols without deviation.
• Communicate effectively with internal teams to ensure continuity of operations.

Skills

Alarm monitoring

Dispatch

Emergency communications

Law enforcement coordination

Security operations

Call center operations

Retail operations

Multi-site monitoring

Tools

Micro Key

SIMS

DICE

3xLogic CCTV

Hikvision CCTV

Job description

The Security Operations Center (SOC) Operator supports 24/7 physical security monitoring and response operations for Circle K stores throughout the United States and Canada. You will play a critical role in protecting store employees, assets, and operations by responding quickly and accurately to security events. This position operates in a fast paced, high-volume environment and requires strong attention to detail, sound judgment, and the ability to remain calm under pressure while strictly following established procedures. This role offers hands on experience with enterprise alarm monitoring, video surveillance, and incident management systems, with opportunities for growth and advancement. The SOC operates 24 hours a day, 7 days a week, and team members must be available to work assigned shifts, including nights, weekends, and holidays. This is a Physical Security Operations Center role focused on alarm monitoring, video surveillance, incident response, and dispatch coordination. It is not an IT position such as IT Security, Cyber Security, or Information Security position. This is an onsite position located in Columbus, Indiana. This is not a remote or hybrid position.

ESSENTIAL JOB FUNCTIONS

• Monitor and respond to security alarms including robbery, burglary, panic, fire and system trouble signals
• Prioritize alarms based on severity (P1 vs. non P1) and follow defined response procedures
• Dispatch law enforcement, fire departments, and service vendors as required
• Monitor live and recorded CCTV video using enterprise surveillance systems
• Perform remote troubleshooting for alarm panels, cameras, DVRs/NVRs, and access control systems
• Support store personnel via phone and email with security related issues
• Document incidents accurately and maintain detailed records in security systems
• Monitor and manage access control systems, including user access and event review
• Maintain and update subscriber, site, and system records
• Follow Standard Operating Procedures (SOPs) and escalation protocols without deviation
• Communicate effectively with internal teams to ensure continuity of operations

REQUIREMENTS

• Must be able to work onsite in Columbus, Indiana
• This is a Physical Security Operations Center position and not an IT Security or Cyber Security role
• Experience in alarm monitoring, dispatch, emergency communications, law enforcement, military, call center operations, security operations, retail operations, or a related field preferred (strong entry level candidates will be trained)
• Experience with alarm platforms (Micro Key, SIMS, DICE, or similar) preferred
• Familiarity with CCTV systems (3xLogic, Hikvision) and access control systems is a plus
• Strong troubleshooting and problem solving skills
• Ability to manage multiple tasks in a high-volume environment
• Strong attention to detail and decision making accuracy
• Ability to strictly follow procedures without deviation
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Must be able to work assigned shifts in a 24/7 environment, including nights, weekends, and holidays

WHAT SUCCESS LOOKS LIKE

• Responds to alarms quickly, accurately, and consistently
• Follows SOPs without shortcuts or deviations
• Maintains composure during critical or high-volume situations
• Communicates clearly and professionally with stores and first responders
• Produces accurate, detailed incident reports
• Contributes to a reliable, high performing SOC team

PHYSICAL DEMANDS

• Ability to sit and monitor systems for extended periods
• Frequent use of computers, phones, and monitoring equipment
• Occasional lifting to 40 lbs.

ADDITIONAL NOTES

Experience in multi-site retail, alarm monitoring, emergency dispatch, call center, or high-volume monitoring environments is a strong plus

This is a fast paced, high responsibility role directly impacting store safety and operations Job duties may evolve based on operational needs

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Our mission at Circle K is to make people's lives a little easier every day. Our global family of 150,000 people in over 17,300 stores and 27 countries makes that possible for our millions of clients worldwide, which is why we are committed to helping them achieve their goals and grow with us. We set ourselves apart by our culture and values: in our people and their development, in serving others, what we've built and what we are striving to achieve. No matter where you come from or where you are heading in your career, there is a place for you to grow at Circle K. When you grow, we grow - together.