24/7 SOC Operator – Alarm & CCTV Monitoring

Circle K; Columbus (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Circle K operates a Security Operations Center monitoring stores 24/7. The SOC Team Member handles real-time alarm monitoring, incident response, dispatch coordination, and remote troubleshooting across divisions.

You will support store safety, assets, and operations while following SOPs and maintaining detailed incident records. This role requires strong attention to detail, calm decision-making under pressure, and effective communication with store staff and first responders.

Qualifications

• Experience in a SOC, alarm monitoring, or related field preferred (strong entry-level candidates will be trained)
• Experience with alarm platforms (Micro Key, SIMs, DICE or similar) preferred
• Familiarity with CCTV systems (3xLogic, Hikvision) and access control systems is a plus
• Strong troubleshooting and problem-solving skills
• Ability to manage multiple tasks in a high-volume environment
• Strong attention to detail and decision-making accuracy
• Ability to strictly follow procedures without deviation
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Must be able to work assigned shifts in a 24/7 environment (nights, weekends, holidays)

Responsibilities

• Monitor and respond to security alarms including robbery, burglary, panic, and system trouble signals
• Prioritize alarms based on severity (P1 vs. non-P1) and follow defined response procedures
• Dispatch law enforcement, fire departments, and service vendors as required
• Monitor live and recorded CCTV video using enterprise surveillance systems
• Perform remote troubleshooting for alarm panels, cameras, DVRs/NVRs, and access control systems
• Support store personnel via phone and email with security-related issues
• Document incidents accurately and maintain detailed records in security systems
• Monitor and manage access control systems, including user access and event review
• Maintain and update subscriber, site, and system records
• Follow Standard Operating Procedures (SOPs) and escalation protocols without deviation
• Communicate effectively with internal teams to ensure continuity of operations

Skills

Alarm monitoring

CCTV systems

Access control

Documentation and reporting

Communication skills

Microsoft Office

Shift work

Tools

Micro Key

SIMs

DICE

Hikvision

3xLogic

Job description

Circle K operates a Security Operations Center monitoring stores 24/7. The SOC Team Member handles real-time alarm monitoring, incident response, dispatch coordination, and remote troubleshooting across divisions.

You will support store safety, assets, and operations while following SOPs and maintaining detailed incident records. This role requires strong attention to detail, calm decision-making under pressure, and effective communication with store staff and first responders.