IT/OT Support Specialist - EMS & SCADA (24x7)

4p-Consulting-Inc.

Birmingham (AL)

On-site

USD 65,000 - 90,000

Full time

4 days ago

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Job summary

Southern Company Services seeks a Technical Support Specialist II to deliver frontline IT/OT support for EMS, SCADA, and critical systems. You will log, prioritize, and resolve incidents, provide Level 1 troubleshooting, and escalate when needed, while coordinating with EMS and other technical teams in a 24x7 environment.

Ideal candidates have 3–5 years in technical support, strong customer service, and solid communication skills.

Qualifications

Degree or equivalent experience in CS/IT.
Experience troubleshooting computer systems and applications.
Experience providing remote support via phone or email.
Experience using an incident management system.

Responsibilities

Serve as a single point of contact for OT, EMS, and technical support incidents.
Log, categorize, prioritize, and track incidents using a ticketing system.
Provide Level 1 troubleshooting and remote technical support.
Escalate unresolved incidents to EMS, network, or infrastructure teams.
Monitor SCADA and EMS health, performance and availability.
Coordinate troubleshooting with EMS and other technical teams.
Communicate outages and incidents to customers and stakeholders.