IT/OT Support Specialist - EMS & SCADA (24x7)

4p-Consulting-Inc.; Birmingham (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

Southern Company Services seeks a Technical Support Specialist II to deliver frontline IT/OT support for EMS, SCADA, and critical systems. You will log, prioritize, and resolve incidents, provide Level 1 troubleshooting, and escalate when needed, while coordinating with EMS and other technical teams in a 24x7 environment.

Ideal candidates have 3–5 years in technical support, strong customer service, and solid communication skills.

Qualifications

• Degree or equivalent experience in CS/IT.
• Experience troubleshooting computer systems and applications.
• Experience providing remote support via phone or email.
• Experience using an incident management system.

Responsibilities

• Serve as a single point of contact for OT, EMS, and technical support incidents.
• Log, categorize, prioritize, and track incidents using a ticketing system.
• Provide Level 1 troubleshooting and remote technical support.
• Escalate unresolved incidents to EMS, network, or infrastructure teams.
• Monitor SCADA and EMS health, performance and availability.
• Coordinate troubleshooting with EMS and other technical teams.
• Communicate outages and incidents to customers and stakeholders.

Skills

IT/OT Support

Incident Management

Customer Service

Communication

Ticketing Systems

Windows

UNIX/Linux

Education

Degree in Computer Science or IT

Tools

Ticketing System

Windows

AIX

UNIX/Linux

Job description

Southern Company Services seeks a Technical Support Specialist II to deliver frontline IT/OT support for EMS, SCADA, and critical systems. You will log, prioritize, and resolve incidents, provide Level 1 troubleshooting, and escalate when needed, while coordinating with EMS and other technical teams in a 24x7 environment.

Ideal candidates have 3–5 years in technical support, strong customer service, and solid communication skills.