24/7 Roadside Technician – Flatbed & Battery Boost Expert

AAA Northeast; Providence (RI); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health Coverage

6% 401(k) match

Paid Time off

Tuition reimbursement

Free AAA membership

Job summary

AAA Northeast is seeking a Roadside Service Tech Flatbed to deliver safe, high-quality roadside assistance to members in Providence, RI. The role involves responding within ETA windows, providing minor mechanical help, battery boosts, and towing when needed, while promoting AAA products and ensuring member safety and satisfaction.

Employee benefits include comprehensive medical, dental, vision options, a 6% 401(k) match, extensive paid time off, and tuition reimbursement.

Qualifications

• High School Diploma or GED required.
• At least 21 years of age.
• Post-secondary training in automotive mechanics and familiarity of electrical troubleshooting.
• Active and valid driver’s license issued by only one state or jurisdiction Required.
• DOT card pre-hire and as a current employee within 1 Year Required.
• Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy Required.

Responsibilities

• Accepts calls and responds to Dispatch or members with ETA to destination. Locates members and greets members and handles emotional state while addressing technical aspects of the situation.
• Provides efficient minor mechanical assistance and towing service as appropriate, diagnosing breakdown causes and following safety procedures.
• Maintains service vehicle and equipment in safe condition, keeps inventory of tools, follows safety rules, and represents AAA brand professionally.
• Promotes AAA products and services and assists Dispatch to get members to destinations.
• Works independently with flexibility to cover a 24/7 operation across various shifts.
• Ensures safe securing points and responds to changing vehicle dynamics when towing or transporting vehicles.

Education

High School Diploma or GED

21+ years of age

Post-secondary training in automotive mechanics and familiarity of electrical troubleshooting

Active and valid driver’s license (single state/jurisdiction)

DOT card pre-hire and within 1 year

Satisfactorily pass motor vehicle record check

Job description

AAA Northeast is seeking a Roadside Service Tech Flatbed to deliver safe, high-quality roadside assistance to members in Providence, RI. The role involves responding within ETA windows, providing minor mechanical help, battery boosts, and towing when needed, while promoting AAA products and ensuring member safety and satisfaction.

Employee benefits include comprehensive medical, dental, vision options, a 6% 401(k) match, extensive paid time off, and tuition reimbursement.