24/7 Remote Operations Lead

Dynamis Power Solutions; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Dynamis Power Solutions in Houston is seeking a Remote Operations Center Supervisor to lead a 24/7 ROC team, ensuring uninterrupted monitoring, rapid incident response, and customer coordination across the fleet.

You will standardize shift operations, drive telemetry initiatives under the Orbit program, mentor ROC Specialists, and partner with Product Support Engineering to improve reliability and performance.

Qualifications

• 7+ years of electrical/controls troubleshooting experience.
• Knowledge of electrical devices (relays, transducers, sensors, I/O systems).
• Able to read and interpret electrical/controls drawings.

Responsibilities

• Lead and coordinate daily activities of ROC Specialists to maintain 24/7 operational coverage.
• Ensure timely, accurate monitoring and documentation of all events through company ticketing and reporting systems.
• Establish and maintain standardized shift handover and escalation procedures.
• Foster a culture of operational discipline, accountability, and continuous improvement.
• Monitor system performance trends across the fleet and proactively identify issues requiring escalation to PSE or field support.
• Maintain oversight of real time telemetry dashboards.
• Validate that incidents are appropriately logged, categorized, and closed within SLA targets.
• Develop and maintain structured onboarding and competency programs for ROC Specialists.
• Conduct recurring training on remote operations tools, alarm management, and safe remote control of gas turbine units.
• Review operational data, KPIs, and ticket metrics to ensure high performance and identify optimization opportunities.
• Support development and continuous improvement of ROC procedures, SOPs, and escalation workflows.
• Serve as the primary liaison between the ROC, Product Support Engineering, and Controls Engineering teams.
• Participate and facilitate Root Cause Analysis, fleet reviews, reliability discussions, and outage post mortems.
• Support development and deployment of new telemetry and automation initiatives.

Education

High School Diploma or GED

7+ years electrical/controls troubleshooting experience

Knowledge of electrical devices (relays, transducers, sensors, I/O systems)

Job description

Dynamis Power Solutions in Houston is seeking a Remote Operations Center Supervisor to lead a 24/7 ROC team, ensuring uninterrupted monitoring, rapid incident response, and customer coordination across the fleet.

You will standardize shift operations, drive telemetry initiatives under the Orbit program, mentor ROC Specialists, and partner with Product Support Engineering to improve reliability and performance.