Senior 24/7 Power System NOC Leader

Enchanted Rock; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan

Paid Time Off

Job summary

ERock is seeking a Power System Control Center Manager to lead the 24/7/365 NOC for a growing fleet of distributed generation and microgrid assets. You will establish utility-grade operating discipline, oversee real-time monitoring, dispatch, and incident response, and partner with IT, engineering, and customers to ensure reliability and safety.

This role requires 7+ years in utility control-center operations, 3+ years leading teams, and a strong track record in outage coordination, recovery,

Qualifications

• Bachelor's degree in engineering, technology, operations, business, or a related field preferred.
• 7+ years of progressively responsible experience in utility control-center operations.
• 3+ years leading control-room operators, shift supervisors, dispatchers, or an equivalent real-time operations team.
• Direct experience with operating authority, switching or dispatch instructions, clearances and tagging boundaries, shift turnover, operator logkeeping, outage coordination, emergency response, and service restoration.
• Strong written and verbal communication skills for updates to executives, customers, and field teams.

Responsibilities

• Lead the daily operation and performance of ERock's 24/7/365 control center, maintaining continuous qualified coverage, clear decision rights, and accountable leadership on every shift.
• Direct real-time monitoring, control, and dispatch of distributed generation and microgrid assets, including start/stop activity, load management, alarm response, troubleshooting, and operational escalation.
• Establish and enforce utility-grade operating discipline, including operating authority, system permissions, three-part communication, operator logs, shift turnover, event documentation, and procedure use and adherence.
• Govern remote switching and operating instructions within ERock's scope, including switching boundaries, clearances, lockout/tagout interfaces, field verification, and release-to-service requirements.
• Coordinate customer reliability events, utility outages, market dispatches, demand-response programs, grid-support services, tests, planned outages, and return-to-service activities while respecting equipment limits and site constraints.
• Lead response to abnormal and emergency conditions; establish incident command, mobilize field and technical support, coordinate with customers and utilities, communicate system status, and restore assets to a safe and stable condition.
• Maintain real-time situational awareness of unavailable, degraded, or constrained assets and ensure issues are prioritized, escalated, documented, and handed off to the correct operational owner.
• Develop and govern operating procedures, switching and dispatch playbooks, checklists, escalation matrices, communication protocols, contingency plans, and severe-weather readiness plans.
• Build staffing plans and shift schedules that support growth, planned absences, training, fatigue management, surge events, and emergency coverage without compromising control-room readiness.
• Manage NOC recruiting, headcount planning, departmental budget, vendor support, and operating-tool expenditures.
• Recruit, coach, and develop supervisors, leads, and operators through formal qualification programs, scenario-based drills, performance feedback, and succession planning.
• Own control-center operational readiness for SCADA/HMI, communications, alarm systems, historian data, dashboards, and operator tools in partnership with System Integration, IT, cybersecurity, engineering, and vendors.
• Lead event reviews, human-performance learning, and corrective actions that strengthen alarm quality, response time, procedural compliance, fleet availability, and operational resilience.
• Provide concise, timely operating updates to executive leadership, customers, utilities, market counterparties, field teams, and business partners during significant events.

Skills

Control-room operations

Real-time dispatch

Leadership & coaching

Incident response

Stakeholder communication

Education

Bachelor's degree in engineering/related field

Tools

SCADA/HMI

EMS

Job description

ERock is seeking a Power System Control Center Manager to lead the 24/7/365 NOC for a growing fleet of distributed generation and microgrid assets. You will establish utility-grade operating discipline, oversee real-time monitoring, dispatch, and incident response, and partner with IT, engineering, and customers to ensure reliability and safety.

This role requires 7+ years in utility control-center operations, 3+ years leading teams, and a strong track record in outage coordination, recovery,