24/7 Pet Care Client Experience Specialist

VCA Animal Hospitals, Inc; Town of Middleton (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k)

Pet discounts

Job summary

VCA-VESVSC in Middleton, WI is seeking a friendly, professional Client Service Representative to be the face of the hospital. You will greet visitors, answer calls, perform phone triage, and help clients understand fees and payments.

You will recommend products and services, educate clients on basic animal care, and help maintain medical records and a clean facility. The role offers competitive compensation and benefits.

Join a 24/7 emergency and specialty facility with varied shifts.

Responsibilities

• Greeting visitors and answering telephones.
• Performing phone triage.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times both inside and outside.

Job description

VCA-VESVSC in Middleton, WI is seeking a friendly, professional Client Service Representative to be the face of the hospital. You will greet visitors, answer calls, perform phone triage, and help clients understand fees and payments.

You will recommend products and services, educate clients on basic animal care, and help maintain medical records and a clean facility. The role offers competitive compensation and benefits.

Join a 24/7 emergency and specialty facility with varied shifts.