Client Service Representative

VCA Animal Hospitals, Inc; Madison (WI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc seeks a Client Service Representative to join our Middleton, WI emergency and specialty facility open 24/7. You will be the first point of contact for clients, greet visitors, answer phones, and help manage medical records.

This role emphasizes friendly, professional service, explaining fees, processing payments, recommending services, and educating clients on pet care. The team prides itself on compassionate care and a clean, organized environment.

Responsibilities

• Greeting visitors and answering telephones.
• Performing phone triage.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care/
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Job description

Why We Need You:

At VCA-VESVSC we are seeking Client Service Representatives to join our hardworking team in Middleton, WI. We are an emergency and specialty facility open 24/7 with a variety of shifts available.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

As the face of VCA-VESVSC, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors and answering telephones.
• Performing phone triage
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care/
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

• We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!
• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.