24/7 Emergency Vet Front Desk CSR

VCA Animal Hospitals, Inc; Madison (WI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc seeks a Client Service Representative to join our Middleton, WI emergency and specialty facility open 24/7. You will be the first point of contact for clients, greet visitors, answer phones, and help manage medical records.

This role emphasizes friendly, professional service, explaining fees, processing payments, recommending services, and educating clients on pet care. The team prides itself on compassionate care and a clean, organized environment.

Responsibilities

• Greeting visitors and answering telephones.
• Performing phone triage.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care/
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Job description

VCA Animal Hospitals, Inc seeks a Client Service Representative to join our Middleton, WI emergency and specialty facility open 24/7. You will be the first point of contact for clients, greet visitors, answer phones, and help manage medical records.

This role emphasizes friendly, professional service, explaining fees, processing payments, recommending services, and educating clients on pet care. The team prides itself on compassionate care and a clean, organized environment.