24/7 NOC Support Specialist - Secret Clearance

S2Technologies, LLC; Colorado Springs (CO); On-site; USD 45,000 - 65,000; Full time

Job summary

S2Technologies, LLC is seeking a Customer Support Specialist to deliver helpdesk, system and network operations support in a 24×7 NOC environment. The role focuses on monitoring Tier-I and Tier-II diagnostics, triage, information gathering, and coordinating for support resources within the Mission Command Support Center.

The candidate should have 1–2 years of Helpdesk experience, basic networking knowledge, and proficiency with Windows OS and MS Office.

Qualifications

• 1-2 years of Helpdesk Support experience.
• Basic understanding of networking, OSI model concepts, Windows OS, and Microsoft Office (Word, Excel, PowerPoint).
• Ability to document issues and actions in a ticketing system.
• Ability to work in a 24/7 NOC and in a fast-paced environment.

Responsibilities

• Provide Tier 0/1 Helpdesk support across multiple systems.
• Perform 24/7 monitoring of hardware and software for critical operations.
• Escalate issues and gather information for Tier 2 support.
• Document contacts, issues, and histories in the ticketing system.

Skills

Helpdesk support

Networking basics

Windows OS

MS Office

Ticketing system

Education

High School Diploma

Tools

Network monitoring tools

Job description

S2Technologies, LLC is seeking a Customer Support Specialist to deliver helpdesk, system and network operations support in a 24×7 NOC environment. The role focuses on monitoring Tier-I and Tier-II diagnostics, triage, information gathering, and coordinating for support resources within the Mission Command Support Center.

The candidate should have 1–2 years of Helpdesk experience, basic networking knowledge, and proficiency with Windows OS and MS Office.