24/7 NOC Engineer – First-Response & Ticketing Pro

Insight Global (United States); Norwalk (CT); On-site; USD 60,000 - 90,000; Full time

Job summary

Insight Global in Norwalk, CT is seeking a NOC Engineer to join INOC's Service Desk Team. You will be the first point of contact, handling calls, emails, and web requests, and coordinating incident tickets. The role requires presence in the NOC during shifts and a commitment to 24x7 support.

Responsibilities include ticketing, incident escalation, and collaboration with senior staff. Strong customer service, communication, and network-related knowledge are essential for success.

Qualifications

• Minimum 2 years of customer service experience.
• Excellent written and spoken communication with attention to detail.
• Ability to multitask in a fast-paced environment.
• Experience in one or more of: Networking technologies, Routing & Switching, Fiber optics, Wireless, Linux, or Server OS.

Responsibilities

• Answer incoming calls in a courteous, helpful manner and log incidents.
• Escalate issues to Senior Staff/Shift Lead/Shift Manager as needed.
• Create and update incident tickets with accurate details and timing.
• Research and resolve issues; document follow-ups and potential process improvements.
• Notify and escalate incidents per customer procedures and SLA requirements.
• Coordinate and route incidents, calls, and tickets across teams.

Skills

Customer service

Communication

Multitasking

Networking concepts

Routing & Switching

Fiber optics

Wireless tech

Tools

Linux

Windows Server

Job description

Insight Global in Norwalk, CT is seeking a NOC Engineer to join INOC's Service Desk Team. You will be the first point of contact, handling calls, emails, and web requests, and coordinating incident tickets. The role requires presence in the NOC during shifts and a commitment to 24x7 support.

Responsibilities include ticketing, incident escalation, and collaboration with senior staff. Strong customer service, communication, and network-related knowledge are essential for success.