Network Security Analyst - 24/7 NOC Engineer

Storcom, Inc.; Idaho; Remote; USD 74,000 - 83,000; Full time

Job summary

11:11 Systems in the United States is seeking a Network Security Analyst to provide 24/7 monitoring, technical support, and security-focused network design and configuration. The role involves Cisco ASA/Firepower and Fortinet firewalls, SD-WAN deployments, and on-call rotations in a full-time capacity.

You will troubleshoot customer networks, coordinate with vendors, maintain documentation, and pursue relevant certifications while upholding company policies and data security standards.

Qualifications

• 3+ years of network support experience in a Security Analyst or Network Analyst/Engineer role.
• Experience with OSI-based network flow and vendor firewall platforms (Cisco ASA/Firepower, Fortinet FortiGate).
• Hands-on in QoS designs for Layer 2/3 and VPN services across multiple transports.
• Experience with VPN services, SD-WAN, and telecom transport layers.
• Familiarity with ServiceNow or Fresh Service for ticketing and on-call rotations.

Responsibilities

• Configure, install, maintain, and upgrade Cisco ASA/Firepower and Fortinet firewalls.
• Support SD-WAN, VPN Mesh Networks, Layer 2/3 connectivity, and wireless solutions.
• Provide multi-layered technical support through the Network Operations Center.
• Escalate and resolve anomalies; act as escalation point for customers and internal units.
• Coordinate with customers, vendors, and third parties to troubleshoot issues.
• Track issues in the ticketing system and provide progress updates.

Skills

Network security

Firewall administration

VPN and SD-WAN

Network monitoring

Troubleshooting

Ticketing systems

Customer service

On-call support

Tools

Cisco ASA/Firepower

Cisco Secure Firewall Management Center

Fortinet FortiGate

Fortinet Fortinet switches

PRTG/LogicMonitor/SolarWinds

Job description

11:11 Systems in the United States is seeking a Network Security Analyst to provide 24/7 monitoring, technical support, and security-focused network design and configuration. The role involves Cisco ASA/Firepower and Fortinet firewalls, SD-WAN deployments, and on-call rotations in a full-time capacity.

You will troubleshoot customer networks, coordinate with vendors, maintain documentation, and pursue relevant certifications while upholding company policies and data security standards.