24/7 NOC Analyst: Network Ops & Cloud Monitoring

Koniag Government Services; Washington (District of Columbia); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Paid parental leave

Life and disability insurance

Flexible spending accounts

Commuter benefits

Tuition reimbursement

Job summary

Koniag IT Systems, LLC, a Koniag Government Services company, seeks a Network Operations Analyst to support NOC operations for our government customer in Washington, DC. The role requires ability to obtain a Public Trust and participates in rotating shifts, including nights and holidays.

Responsibilities include 24x7 monitoring, incident triage, escalation, and ITSM record-keeping across on-premises and cloud environments (AWS, Azure, Microsoft 365).

Qualifications

• 2–4 years in a NOC/SOC/enterprise IT operations environment.
• Experience with enterprise network and infrastructure monitoring tools.
• Experience using ITSM platforms (e.g., ServiceNow, Remedy).
• Experience in a shift-based, 24x7 operations environment.
• Familiarity with Federal or private-sector enterprise IT environments.

Responsibilities

• Monitor 24x7 monitoring of the client’s enterprise network, infrastructure, application and cloud environments; detect and triage events.
• Acknowledge Priority 1 incidents within 15 minutes and escalate to appropriate teams.
• Create, update, and close incident/change records in ITSM; contribute to knowledge base.
• Maintain shift logs and handoffs; ensure 100% coverage and on-call rotation.
• Support metrics, dashboards, and trend analysis; assist in automation to improve response.

Skills

Network Operations Center experience

Incident management

Shift-based operations

ITSM processes

Stakeholder communication

Tools

ServiceNow

Remedy

Network monitoring tools

AWS/Azure monitoring

Microsoft 365 Admin Center

Job description

Koniag IT Systems, LLC, a Koniag Government Services company, seeks a Network Operations Analyst to support NOC operations for our government customer in Washington, DC. The role requires ability to obtain a Public Trust and participates in rotating shifts, including nights and holidays.

Responsibilities include 24x7 monitoring, incident triage, escalation, and ITSM record-keeping across on-premises and cloud environments (AWS, Azure, Microsoft 365).