Network Operations Analyst

Koniag Government Services; Washington (District of Columbia); Presencial; USD 75.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Paid parental leave

Life and disability insurance

Flexible spending accounts

Commuter benefits

Tuition reimbursement

Descripción de la vacante

Koniag IT Systems, LLC, a Koniag Government Services company, seeks a Network Operations Analyst to support NOC operations for our government customer in Washington, DC. The role requires ability to obtain a Public Trust and participates in rotating shifts, including nights and holidays.

Responsibilities include 24x7 monitoring, incident triage, escalation, and ITSM record-keeping across on-premises and cloud environments (AWS, Azure, Microsoft 365).

Formación

• 2–4 years in a NOC/SOC/enterprise IT operations environment.
• Experience with enterprise network and infrastructure monitoring tools.
• Experience using ITSM platforms (e.g., ServiceNow, Remedy).
• Experience in a shift-based, 24x7 operations environment.
• Familiarity with Federal or private-sector enterprise IT environments.

Responsabilidades

• Monitor 24x7 monitoring of the client’s enterprise network, infrastructure, application and cloud environments; detect and triage events.
• Acknowledge Priority 1 incidents within 15 minutes and escalate to appropriate teams.
• Create, update, and close incident/change records in ITSM; contribute to knowledge base.
• Maintain shift logs and handoffs; ensure 100% coverage and on-call rotation.
• Support metrics, dashboards, and trend analysis; assist in automation to improve response.

Conocimientos

Network Operations Center experience

Incident management

Shift-based operations

ITSM processes

Stakeholder communication

Herramientas

ServiceNow

Remedy

Network monitoring tools

AWS/Azure monitoring

Microsoft 365 Admin Center

Descripción del empleo

Koniag IT Systems, LLC a Koniag Government Services company, is seeking a Network Operations Analyst to support KITS and our government customer Washington, DC. This position requires the candidate to be able to obtain a Public Trust.

Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.

The Network Operations Analyst serves as a frontline operations specialist within CLIENT's enterprise Network Operations Center (NOC), providing continuous 24x7x365 monitoring, event detection, triage, and incident management support across CLIENT's enterprise IT infrastructure. This individual monitors the health and performance of CLIENT's network, infrastructure, and application environments, detects and responds to events and incidents, and ensures timely escalation and resolution in accordance with established procedures and service level objectives.

This role is a shift-based position. The selected individual must be available and willing to work rotating shifts, including nights, weekends, Federal holidays, and during Government closures, inclement weather events, and Continuity of Operations activations.

Key Responsibilities:

NOC Monitoring & Event Management:

• Perform continuous 24x7 monitoring of CLIENT's enterprise network, infrastructure, application, and cloud environments using Government-provided monitoring and event management tools
• Detect, triage, and classify events and incidents in accordance with established priority levels and response procedures
• Correlate events across multiple monitoring systems to identify root causes and potential service impacts
• Initiate and manage the incident lifecycle from detection through resolution and closure in the ITSM platform
• Monitor performance dashboards and alert queues, taking immediate action on anomalies and threshold breaches
• Support monitoring of on-premises and cloud environments, including AWS commercial, AWS GovCloud, Microsoft Azure Government, and Microsoft 365

Incident Response & Escalation:

• Acknowledge Priority 1 critical incidents within 15 minutes of detection in accordance with service level objectives
• Execute initial triage and containment steps for network and infrastructure incidents
• Escalate incidents to the appropriate Tier 2, Tier 3, or Tier 4 engineering teams in a timely and accurate manner
• Maintain clear and continuous communication with impacted stakeholders and the NOC/Service Desk Manager during active incidents
• Track and document all incident actions, updates, and resolutions in the ITSM platform
• Support Priority 1 incident restoration efforts, contributing to the 4-hour restoration target

ITSM & Knowledge Management:

• Create, update, and close incident, problem, and change records accurately and in a timely manner in the Government ITSM platform
• Follow and contribute to the enterprise knowledge base, using documented procedures and runbooks to guide incident response
• Identify recurring issues and elevate to problem management for root cause analysis
• Support change management activities by monitoring the environment during scheduled change windows
• Maintain accurate shift logs, handoff documentation, and operational notes for each watch period

Shift Operations & Coverage Continuity:

• Report for all assigned shifts on time and fully prepared to assume watch responsibilities
• Execute thorough and documented shift handoffs at each shift change, ensuring the incoming analyst is fully briefed on active incidents, open tickets, and operational status
• Maintain 100% coverage continuity by adhering to shift schedules and on-call rotation requirements
• Participate in cross-training activities to expand operational capability and support coverage across NOC functions
• Support surge operations during major incidents, emergency events, or periods of increased operational tempo

Reporting & Analytics:

• Contribute to Sprint metrics, NOC performance reporting, and service-level tracking
• Provide accurate and timely data for monthly status reports, ITSM metrics dashboards, and Sprint Review demonstrations
• Identify trends in event and incident data and communicate findings to the NOC/Service Desk Manager
• Support automation and tooling improvements that enhance NOC monitoring and response efficiency

Required Qualifications:

Experience:

• Minimum 2–4 years of hands‑on experience in a Network Operations Center, Security Operations Center, or enterprise IT operations environment
• Demonstrated experience with enterprise network and infrastructure monitoring tools and platforms
• Experience managing incidents using a formal ITSM platform (e.g., ServiceNow, Remedy)
• Experience working in a shift-based, 24x7 operations environment
• Familiarity with Federal or private‑sector enterprise IT environments of comparable scale and complexity

Technical Expertise:

• Working knowledge of:
• Enterprise network monitoring and event management tools
• LAN/WAN, routing, switching, and wireless networking fundamentals
• Cloud infrastructure monitoring (AWS, Azure)
• Microsoft 365 and Azure Government environments
• ITSM platforms and ticketing workflows
• Incident triage, classification, and escalation procedures
• Network performance metrics and threshold monitoring
• Basic understanding of Zero Trust Architecture principles

Required Certifications (Must be current and unexpired throughout performance):

• CompTIA Network+ (required)
• CompTIA A+ or equivalent (required)
• Additional preferred certifications:
• CompTIA Security+
• Cisco Certified Network Associate (CCNA)
• AWS Cloud Practitioner
• Microsoft Azure Fundamentals (AZ-900)

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristicprotected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled.Shareholder Preference in accordance with Public Law 88-352