24/7 Network Operations Engineer – AI Infra

Highrise AI; United States; Híbrido; USD 110 000 - 180 000; Tempo integral

Resumo da oferta

Highrise AI is seeking a Network Operations Engineer to provide 24x7 oversight of AI/ML infrastructure. The role requires quick学习 of new systems, strong customer-facing skills, and a track record in high-stakes environments.

You will monitor, triage cases, and help drive incident resolution across compute, storage, and networking resources. The position is full-time, with hybrid or remote work options based on location in the United States.

Qualificações

• 2+ years experience supporting customers using network/compute infrastructure at scale in 24x7 environments.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.

Responsabilidades

• Proactive Monitoring, Customer Case Triage, and Incident Management Support.
• Provide low-latency, context-aware direct customer support to ensure customers get the most from our infrastructure.
• Manage impacts to compute, storage, and network resource pools to meet SLA commitments.
• Create and maintain runbooks and assist in fleet management including firmware upgrades.

Conhecimentos

Customer support

24x7 operations

Incident management

Communication

Formação académica

CS/Engineering degree or related field

Equivalent work experience

Descrição da oferta de emprego

Highrise AI is seeking a Network Operations Engineer to provide 24x7 oversight of AI/ML infrastructure. The role requires quick学习 of new systems, strong customer-facing skills, and a track record in high-stakes environments.

You will monitor, triage cases, and help drive incident resolution across compute, storage, and networking resources. The position is full-time, with hybrid or remote work options based on location in the United States.