24x7 NOC Lead — AI Compute Infrastructure

Hut 8 Corp.; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Highrise AI, the AI-focused infrastructure platform backed by Hut 8 Corp., seeks a hands-on network and systems engineer to provide 24x7 NOC oversight for its AI cloud infrastructure. You will ensure fastest response to service impacts and collaborate with frontline NOC teams across compute, storage, and network resources.

The role requires 5+ years in 24x7 environments, OpenStack or private cloud experience, and strong networking knowledge (VLANs, VXLAN, OSPF, BGP, NSX).

Qualifications

• 5+ years supporting customers using compute infrastructure at scale in 24x7 environments.
• 5+ years hands-on network and systems operations in large scale compute environments.
• Experience supporting OpenStack or similar open cloud platforms.
• Solid understanding of network technologies including VLANs, VXLAN, OSPF, BGP, NSX or similar SDN technologies.

Responsibilities

• Oversee NOC workflows to ensure critical issues are resolved with urgency.
• Manage impacts to compute, storage, and network resource pools to meet SLA commitments.
• Respond to customer escalations during business hours and as part of a shared on-call rotation.
• Lead incident management and drive impact prevention actions.
• Create and maintain clear documentation, standards, and runbooks for your focus area.
• Drive automation efforts to reduce toil and extend observability in your focus area.
• Work directly with customers to understand how best to support their use cases, driving reliability and performance.
• Bring the voice of the customer to product and platform teams to ensure we deliver the services and features they need.

Skills

Customer support at scale

24x7 operations experience

OpenStack/private cloud exposure

Networking fundamentals (VLANs, VXLAN,

Education

Bachelor's degree in CS/Engineering or related

Tools

OpenStack

NSX

Job description

Highrise AI, the AI-focused infrastructure platform backed by Hut 8 Corp., seeks a hands-on network and systems engineer to provide 24x7 NOC oversight for its AI cloud infrastructure. You will ensure fastest response to service impacts and collaborate with frontline NOC teams across compute, storage, and network resources.

The role requires 5+ years in 24x7 environments, OpenStack or private cloud experience, and strong networking knowledge (VLANs, VXLAN, OSPF, BGP, NSX).