24x7 NOC Lead — AI Cloud Infrastructure

Hut 8 Corp.; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Highrise AI, a Highrise AI subsidiary and Hut 8 Corp. compute platform, seeks an experienced network/systems engineer to oversee frontline NOC teams for 24x7 AI infrastructure across multiple sites.

The role requires 5+ years in large-scale compute environments, strong networking and cloud experience, and a customer-focused mindset. Hybrid or remote work options are available depending on location, with on-call rotation and incident management responsibilities.

Qualifications

• College diploma or university degree in computer science, engineering, or related field, and/or equivalent work experience.
• 5+ years experience with directly supporting customers using compute infrastructure at scale in 24x7 environments.
• 5+ years hands-on experience in network and systems operations in large scale compute environments.
• Experience supporting OpenStack or similar open cloud platforms, or strong adjacent experience with modern private cloud stacks a plus.
• Solid understanding of network technologies including VLANs, VXLAN, OSPF, BGP, NSX or similar SDN technologies, routing, switching, and load balancing.

Responsibilities

• Provide oversight on NOC workflows to ensure critical issues are resolved with due urgency.
• Manage impacts to compute, storage, and network resource pools to meet SLA commitments.
• Respond to customer escalations during business hours and as part of a shared on-call rotation.
• Lead incident management and drive impact prevention actions.
• Create and maintain clear documentation, standards, and runbooks for your focus area.
• Drive automation efforts to reduce toil and extend observability in your focus area.
• Work directly with customers to understand how best to support their use cases, driving reliability and performance.
• Bring the voice of the customer to product and platform teams to ensure we deliver the services and features they need.

Skills

Network operations

System operations

Cloud platforms

24x7 support

Customer-facing

Education

College degree

Engineering degree

Tools

OpenStack

NSX

Job description

Highrise AI, a Highrise AI subsidiary and Hut 8 Corp. compute platform, seeks an experienced network/systems engineer to oversee frontline NOC teams for 24x7 AI infrastructure across multiple sites.

The role requires 5+ years in large-scale compute environments, strong networking and cloud experience, and a customer-focused mindset. Hybrid or remote work options are available depending on location, with on-call rotation and incident management responsibilities.