24/7 Network Operations Engineer

Logicalis, Inc.; Troy (MI); On-site; USD 61,000 - 73,000; Full time

Benefits offered by this job

Healthcare benefits

Professional training

Job summary

Logicalis, Inc. is seeking a Network Operations Center professional to support customers’ network environments 24x7x365. The role focuses on incident, problem and change management for monitored devices and resources in Logicalis Managed Services.

Troy, MI area candidates encouraged to apply. The position requires 4+ years in network operations, a relevant associate's degree, and ITIL-based practices. Cisco/Fortinet certs are highly valued; vendor coordination and strong documentation are

Qualifications

• ITIL-based incident tracking and service management experience.
• 4+ years in network operations or equivalent support.
• CCNA or Fortinet NSE4 or similar certifications.

Responsibilities

• Performs break/fix troubleshooting and software updates on networking devices.
• Works with vendors like Cisco/AT&T/Verizon on issues.
• Maintains documentation and follows SLA-driven processes.

Skills

ITIL processes

Incident management

Network operations

Customer service

Troubleshooting

Documentation

Cisco Fortinet

Education

Associate's degree

Tools

ServiceNow

CA Service Desk

Microsoft Office

Job description

Logicalis, Inc. is seeking a Network Operations Center professional to support customers’ network environments 24x7x365. The role focuses on incident, problem and change management for monitored devices and resources in Logicalis Managed Services.

Troy, MI area candidates encouraged to apply. The position requires 4+ years in network operations, a relevant associate's degree, and ITIL-based practices. Cisco/Fortinet certs are highly valued; vendor coordination and strong documentation are