24/7 Network Operations Engineer

Logicalis, Inc.; Indianapolis (IN); On-site; USD 61,000 - 73,000; Full time

Job summary

Logicalis, Inc. provides 24x7x365 network operations support, performing incident, problem, and change management for monitored resources. The role collaborates with Cisco, Fortinet, and telecom vendors to troubleshoot and resolve issues while maintaining documentation and adhering to ITIL processes.

Ideal candidates have an Associate's degree and 4+ years in a network operations center, with CCNA or NSE4 certifications and familiarity with VPNs, load balancers, and Cisco Meraki/Cisco DNA tools.

Qualifications

• Associate's degree required; 4 years of network operations center or equivalent experience.
• Experience with Cisco, Fortinet firewalls, VPN technologies and data/voice circuits preferred.
• Familiarity with ITIL incident, problem and change management processes.

Responsibilities

• Perform break/fix troubleshooting and software updates on networking devices.
• Coordinate with vendors (Cisco, AT&T, Verizon) to resolve issues.
• Create and maintain technical and process documentation for troubleshooting.

Skills

CCNA

Fortinet NSE4

Security+

Network+

Education

Associate's Degree in a related field

Tools

Cisco

Fortinet

VPN Technologies

Load Balancer

Job description

Logicalis, Inc. provides 24x7x365 network operations support, performing incident, problem, and change management for monitored resources. The role collaborates with Cisco, Fortinet, and telecom vendors to troubleshoot and resolve issues while maintaining documentation and adhering to ITIL processes.

Ideal candidates have an Associate's degree and 4+ years in a network operations center, with CCNA or NSE4 certifications and familiarity with VPNs, load balancers, and Cisco Meraki/Cisco DNA tools.