Network Data Comm Analyst

First Roles; Bay St. Louis (MS); On-site; USD 50,000 - 92,000; Full time

Job summary

Leidos is seeking an Operations Center professional to monitor and support Homeland Enterprise IT Secure Services and Support (HEITS) in a 24/7 environment. You will work with Telco providers and customers to troubleshoot circuits, answer queries, and ensure SLA adherence across network, hardware, software, and telecom systems.

Responsibilities include monitoring network equipment, maintaining call queue availability, and assisting engineers with troubleshooting while communicating any impact to

Qualifications

• 3+ years of experience in network administration/troubleshooting.
• Familiar with Windows systems administration tools and processes.
• Experience coordinating problem resolution across IT teams.
• Proven ability to manage multiple tasks/events and meet deadlines.

Responsibilities

• Monitoring, installation, modification, testing and servicing of network equipment.
• Maintain continuous availability in the customer call queue during each shift.
• Provide peer support and on-the-job coaching to colleagues.
• Resolve networking/customer concerns and assist engineers with troubleshooting.
• Communicate impact to operational continuity to customers and Leidos leadership.
• Understand network and device relationships; escalate when needed.

Skills

Network administration

Troubleshooting

Windows administration

Multi-tasking

Education

Bachelor's degree in related field

Tools

Active Directory

Networking tools

Job description

The Leidos Digital Sector has a continuing requirement for Homeland Enterprise Information Technology Secure Services and Support (HEITS) for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). Supporting the HEITS management team, the selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met, including:

• Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues
• Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures
• Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution.

Primary Responsibilities

• Monitoring, installation, modification, testing and servicing of network equipment.
• Maintain continuous availability in the customer call queue throughout each scheduled shift, promptly and efficiently resolving customer inquiries and issues in accordance with established service standards.
• Provide peer support and on-the-job coaching by answering process questions, sharing best practices, and helping colleagues build the knowledge needed to perform their duties effectively.
• Resolving networking/customer related concerns and issues
• Supporting engineers in troubleshooting network instability
• Communicating to customers and Leidos leadership of any impact to operational continuity
• Possessing a comprehensive understanding of network and device relationships
• Conduct scheduled monitoring of NVC reports, applications, and data flows; prepare timely status reports; and promptly escalating exceptions, delays, or system issues through established channels
• Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services

Basic Qualifications

• 3+ years of experience working with networks and performing Network Administration/Troubleshooting
• Must be familiar with Windows Systems administration tools and processes such as adding and removing user accounts and configuring / correcting profile issues
• Knowledge in coordinating problem resolution and working across IT functional areas
• Proven ability to manage multiple tasks/events simultaneously and deliver on time
• undefined

Preferred Qualifications

• DHS Experience
• Networking Certification
• Microsoft Certification
• Security+
• CCNA
• Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education with 2 years of professional experience
• DHS EOD
• Security Vetting for up to TS/SCI

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 and moving faster than anyone else dares.

Original Posting

October 23, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range $50,700.00 - $91,650.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.