Remote Help Desk Technician – 24/7 IT Support

Arena Technical Resources, LLC (ATR); Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Arena Technical Resources, LLC (ATR) is seeking a Help Desk Technician in Atlanta, GA. This fully remote position supports the CDC's IT service desk, assisting CDC staff with 24/7 IT support needs.

The ideal candidate must have a High School Diploma/GED with at least 2 years of IT support experience and skills in O365 Applications and VPN Support. This role involves working on weekends and collaborating closely with other team members.

Qualifications

• 2+ years of related experience in IT support.
• NAICI - National Agency Check with Inquiries clearance level is required.

Responsibilities

• Support the Service Desk - Weekend Team.
• Collaborate with other CDC Service Desk staff.
• Drive key policies and procedures for IT Support.
• Utilize the IT Support tools provided by the Customer Engagement Branch.
• Provide Windows 11 Support.

Skills

O365 Applications

VPN Support

Customer Engagement

Education

High School Diploma/GED

Job description

Arena Technical Resources, LLC (ATR) is seeking a Help Desk Technician in Atlanta, GA. This fully remote position supports the CDC's IT service desk, assisting CDC staff with 24/7 IT support needs.

The ideal candidate must have a High School Diploma/GED with at least 2 years of IT support experience and skills in O365 Applications and VPN Support. This role involves working on weekends and collaborating closely with other team members.