24/7 IT Help Desk Backup Analyst — Remote eligible

LSU Health Sciences Center New Orleans; New Orleans (LA); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plans

Paid holidays

Job summary

LSU Health New Orleans is seeking an IT Help Desk Backup Analyst 1-4 to support the Service Desk with triage and routing using the TDX system. The analyst will handle incoming requests via phone, email, or tickets while ensuring timely resolution or escalation.

Remote work is allowed in accordance with CM-73 Remote Work Policy, and the team operates in a 24-hour support model to assist users across campus and departments.

Qualifications

• Required Education: Bachelor's
• Degree from an Accredited Four-Year Institution
• Number of years required to perform the job: ITA1 - 0, ITA2 - 2, ITA3 - 5, ITA4 – 10

Responsibilities

• Provide 24-hour Service Desk support via phone, email, or TDX tickets.
• Perform triage and route more advanced issues using the TDX ticketing system.
• Assess each request and resolve or route in a timely manner.

Education

Bachelor's degree

Job description

LSU Health New Orleans is seeking an IT Help Desk Backup Analyst 1-4 to support the Service Desk with triage and routing using the TDX system. The analyst will handle incoming requests via phone, email, or tickets while ensuring timely resolution or escalation.

Remote work is allowed in accordance with CM-73 Remote Work Policy, and the team operates in a 24-hour support model to assist users across campus and departments.