Hospital Clinical Service Desk Analyst (L1/L2) — 24/7 Support

NTT America, Inc.; Lincoln (NE); A distancia; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

NTT DATA Services is seeking a Hospital Clinical Service Desk Analyst to join our 24/7 healthcare technology support team. You will serve as a primary contact for clinicians, providing application assistance for clinical systems used in hospitals and healthcare settings.

The role requires strong communication, customer service, and problem-solving skills, with experience supporting clinical applications in a fast-paced environment. This is a full-time, direct-hire position.

Responsabilidades

• Provide Level 1/Level 2 service desk support to healthcare customers and clinical users.
• Handle inbound calls and support requests in a high-volume, customer-focused call center environment.
• Troubleshoot issues involving clinical applications and workflows.

Descripción del empleo

NTT DATA Services is seeking a Hospital Clinical Service Desk Analyst to join our 24/7 healthcare technology support team. You will serve as a primary contact for clinicians, providing application assistance for clinical systems used in hospitals and healthcare settings.

The role requires strong communication, customer service, and problem-solving skills, with experience supporting clinical applications in a fast-paced environment. This is a full-time, direct-hire position.