24/7 iSOC Coordinator: Live Alarm Response

Interface Systems; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Benefits on Day 1

3 weeks paid vacation

10 days paid sick time

Uncapped referral bonuses

Training provided

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator for its on-site Security Operations Center in St. Louis. You will manage live audio interactions, verify alarms, and de-escalate incidents across monitored sites in real time.

You will advance from prior levels, handling critical events with authority, using two-way audio systems, and documenting interactions to ensure prompt life-safety responses and accurate incident reporting.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills.
• Strong active listening skills to understand customer needs.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer request.
• Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.
• Take appropriate action based on severity or instruction, including contacting customers and/or emergency services.
• Answer inbound calls to assist with resolving, escalating, or supporting security and system-related inquiries.

Skills

Customer service

Communication skills

Active listening

Calm under pressure

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Video surveillance tech

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator for its on-site Security Operations Center in St. Louis. You will manage live audio interactions, verify alarms, and de-escalate incidents across monitored sites in real time.

You will advance from prior levels, handling critical events with authority, using two-way audio systems, and documenting interactions to ensure prompt life-safety responses and accurate incident reporting.