24/7 Hosting & WordPress Support Specialist
HostPawa Ltd.
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Job summary
HostPawa Ltd. is seeking a customer support specialist to help customers with hosting, domains, and WordPress issues. You will answer tickets, walk people through DNS and mail setups, and treat a down site with urgency and care.
The role requires clear communication, patience, and a habit of checking facts before replying. You must be comfortable with a hosting stack including cPanel and WordPress, and be able to cover shifts in a 24/7 support rotation.
Qualifications
- Respond to hosting, domain, and WordPress issues for customers.
- Explain technical topics in plain language so customers understand.
- Prioritize accuracy by checking facts before replying to tickets.
Responsibilities
- Answer support tickets for hosting and related services.
- Guide customers through DNS and mail configurations.
- Treat a down site as if it were your own and triage to restore service.
Skills
Tools
Job description
HostPawa Ltd. is seeking a customer support specialist to help customers with hosting, domains, and WordPress issues. You will answer tickets, walk people through DNS and mail setups, and treat a down site with urgency and care.
The role requires clear communication, patience, and a habit of checking facts before replying. You must be comfortable with a hosting stack including cPanel and WordPress, and be able to cover shifts in a 24/7 support rotation.
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