Customer Support Specialist

HostPawa Ltd.; United States; Remote; USD 25,000 - 39,000; Full time

Job summary

HostPawa Ltd. is seeking a customer support specialist to help customers with hosting, domains, and WordPress issues. You will answer tickets, walk people through DNS and mail setups, and treat a down site with urgency and care.

The role requires clear communication, patience, and a habit of checking facts before replying. You must be comfortable with a hosting stack including cPanel and WordPress, and be able to cover shifts in a 24/7 support rotation.

Qualifications

• Respond to hosting, domain, and WordPress issues for customers.
• Explain technical topics in plain language so customers understand.
• Prioritize accuracy by checking facts before replying to tickets.

Responsibilities

• Answer support tickets for hosting and related services.
• Guide customers through DNS and mail configurations.
• Treat a down site as if it were your own and triage to restore service.

Skills

Clear writing

Explain technical topics

Patience

Fact-checking before reply

Tools

cPanel

WordPress

Job description

Help customers with hosting, domains, and WordPress issues. You will answer tickets, walk people through DNS and mail, and treat a down site like it is your own.

We look for clear writing, patience, and the habit of checking facts before you reply.

What we look for

• Comfortable explaining technical topics in plain language
• Experience with cPanel, WordPress, or a similar hosting stack
• Able to cover shifts in a 24/7 support rotation