Customer support technician

Interweb; Angola (IN); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Training and certifications

Free hosting and domain

Job summary

Interweb is seeking a support specialist to help individuals and businesses get their websites and email running, with remote work and flexible hours.

You will handle tickets and chats, resolve hosting, DNS and email issues, and assist with cPanel, WordPress, and mailbox setup. Strong communication in English and Portuguese is required; prior support experience is a plus.

Qualifications

• Experience in technical support or customer service.
• Knowledge of DNS, email (SMTP, IMAP) and web hosting.
• Fluent in Portuguese and English, written and spoken.
• Clear, jargon-free communication.

Responsibilities

• Answer customer requests by ticket and chat.
• Solve hosting, domain, DNS and email problems.
• Help set up cPanel accounts, WordPress and mailboxes.
• Hand over to the right team and follow through to closure.
• Improve knowledge base articles from requests.

Skills

Technical Support

DNS

Email hosting (SMTP/IMAP)

Web Hosting

English

Portuguese

Clear communication

Tools

cPanel/WHM

WHMCS

WordPress

Linux command line

Job description

We are looking for someone to join the support team. You will help customers, from individuals to businesses, get their websites and email running and keep them that way.

This role is for someone who enjoys solving problems, explains things calmly and follows each request through to the end.

What you will do

• Answer customer requests by ticket and chat
• Solve hosting, domain, DNS and email problems
• Help set up cPanel accounts, WordPress and mailboxes
• Hand over to the right team anything that belongs to another area, and follow it until it is closed
• Improve knowledge base articles with what you learn from requests

What we are looking for

• Experience in technical support or customer service
• Knowledge of DNS, email (SMTP, IMAP) and web hosting
• Speak and write both Portuguese and English
• Clear answers, written without unnecessary jargon
• Living in Angola, Mozambique or South Africa

Nice to have

• Experience with cPanel/WHM or WHMCS
• Basic Linux and command line
• Experience with WordPress

What we offer

• Remote work
• Flexible hours
• Training and certifications
• Free hosting and domain