Senior Support Specialist / Linux Systems Engineer(Web hosting)

ClockHash; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote

Professional development

Job summary

Clockhash Technologies is seeking a Senior Support Specialist / Linux Systems Engineer to own and resolve high-impact issues on hosted environments. You will troubleshoot, manage production servers, and deploy new infrastructure with autonomy, collaborating remotely via Slack.

This is a fully remote, senior-level role requiring independent decision-making and strong customer communication. We value ownership, growth, and professional development.

Qualifications

• Minimum 5 years in hosting or Linux system administration.
• Strong Linux CLI/SSH experience.
• Solid knowledge of Apache, DNS, FTP and Linux firewalls.
• Experience with DirectAdmin, Plesk and/or cPanel.
• Proven web hosting industry experience is required.
• Experience managing production servers independently.
• Comfortable handling escalations and complex issues.

Responsibilities

• Handle complex and escalated support tickets.
• Troubleshoot Linux-based hosting environments.
• Manage and maintain managed servers for customers.
• Perform server updates, upgrades, and deployments.
• Work with Linux, DNS, Exim mail, and web server configurations.
• Support and improve hosting platform and internal infra.
• Identify recurring issues and propose structural improvements.
• Communicate with customers via tickets and messaging tools.
• Collaborate remotely with the team using Slack.

Skills

5+ years experience in hosting

Linux CLI/SSH

Apache / web servers

DNS management

FTP knowledge

Linux firewalls (iptables, firewalld,

CSF

DirectAdmin

Plesk

cPanel

Web hosting industry experience

Production servers management

Escalation handling

Server infrastructure improvements

Tools

DirectAdmin

Plesk

cPanel

Job description

As a Senior Support Specialist / Linux Systems Engineer, you are responsible for resolving complex and high-impact technical issues. You are the person who takes over when tickets become challenging.

This role is not junior and not script-based support. You are expected to:

• Take ownership until resolution
• Communicate clearly and professionally with customers
• Make technical decisions independently

In addition to support, you actively work on server management and infrastructure improvements.

Basic Qualification

• Minimum 5 years of relevant experience in hosting, Linux system administration, or similar roles
• Strong experience with Linux (CLI/SSH)
• Solid knowledge of: Apache / web servers, DNS, FTP, Linux firewalls (iptables, firewalld, CSF)
• Experience with control panels such as DirectAdmin, Plesk, and/or cPanel
• Proven experience in the web hosting industry (this is a must)
• Experience managing production servers independently
• Comfortable handling escalations and complex technical issues

Skill Required

• Minimum 5 years of relevant experience in hosting, Linux system administration, or similar roles
• Strong experience with Linux (CLI/SSH)
• Solid knowledge of: Apache / web servers, DNS, FTP, Linux firewalls (iptables, firewalld, CSF)
• Experience with control panels such as DirectAdmin, Plesk, and/or cPanel
• Proven experience in the web hosting industry (this is a must)
• Experience managing production servers independently
• Comfortable handling escalations and complex technical issues
• In addition to support, you actively work on server management and infrastructure improvements

Responsibilities

• Handle complex and escalated support tickets
• Troubleshoot and configure Linux-based hosting environments
• Manage and maintain managed servers for customers
• Perform server updates, upgrades, and new server deployments
• Work with custom Linux, DNS, mail (Exim), and web server configurations
• Support and improve our hosting platform and internal infrastructure
• Identify recurring issues and propose structural improvements
• Communicate clearly with customers via ticketing systems and messaging tools
• Collaborate remotely with the team using Slack

How We Work

• Fully remote, distributed team
• Fixed support hours, defined in consultation
• Minimum 3 hours daily overlap with CET
• Weekend or evening work only when agreed in advance
• High level of autonomy and trust

Nice to have skills

• Experience with WordPress and common CMS environments
• Knowledge of MySQL and PHP
• Experience with Node.js and/or Python

What We Offer

• Fully remote role (work from anywhere)
• Challenging senior-level technical work
• Real ownership and responsibility
• Room to grow technically and professionally
• Informal, professional, and pragmatic team culture
• Market-conform salary, based on experience and expertise
• Opportunities for training and professional development

Clockhash Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, or veteran status.