24/7 Guest Services Agent

Guru Hospitality; Minneapolis (MN); On-site; USD 40,000 - 50,000; Full time

Job summary

Guru Hospitality in Minneapolis seeks a friendly front desk associate to deliver seamless guest experiences. You will welcome guests, handle calls, assist with arrivals and departures, and coordinate airport transfers when needed with a professional demeanor.

You bring at least one year in a customer service role, a team-player mindset, and the ability to multitask in a fast-paced 24-hour operation. Flexibility, reliability, and clear communication are essential to thrive and contribute to

Qualifications

• Passion for delivering exceptional customer service with strong organizational and detail-oriented skills.
• Minimum of one year of experience in a similar role.
• Experience in guest or customer service, with a team-player mindset and the ability to multitask.
• Flexible and adaptable to meet the needs of a 24-hour operation.

Responsibilities

• Provide friendly, efficient, and professional service to guests, ensuring a seamless experience.
• Anticipate guest needs and offer quick, effective solutions.
• Assist with guest arrivals and departures, including airport transfers and luggage storage.
• Answer and manage all incoming hotel calls, directing them appropriately.
• Communicate essential information to both guests and staff as needed.

Skills

Customer service

Organizational skills

Detail-oriented

Multitasking

Team player

Flexible/adaptable

Job description

Guru Hospitality in Minneapolis seeks a friendly front desk associate to deliver seamless guest experiences. You will welcome guests, handle calls, assist with arrivals and departures, and coordinate airport transfers when needed with a professional demeanor.

You bring at least one year in a customer service role, a team-player mindset, and the ability to multitask in a fast-paced 24-hour operation. Flexibility, reliability, and clear communication are essential to thrive and contribute to