24/7 Global Network Support Technician (Tier II)

Leidos; Fort Huachuca (AZ); Presencial; USD 73 000 - 133 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Wellness programs

Paid Leave and Retirement

Resumo da oferta

Leidos is seeking a skilled Network Operations Engineer to support 24x7 AGUN operations and GCC communications at Fort Huachuca. You will implement policy changes, manage ITSM tickets, and drive network modernization across a global enterprise. The role emphasizes SDN, VMware, Red Hat Linux, and InfoVista management.

Strong DoD credentials and Cisco SD-WAN experience are essential. Ideal candidates will collaborate with diverse teams to ensure performance, reliability, and rapid incident

Qualificações

• Bachelor’s degree with 4+ years of relevant experience, or Master’s degree with 2+ years of relevant experience.
• Additional directly applicable experience may be considered in lieu of a degree.
• Active DoD IAT Level II certification (e.g., Security+) or higher prior to start date.
• Demonstrated experience supporting Cisco SD-WAN environments.
• Knowledge of Software Defined Networking (SDN) concepts and technologies.
• Experience with virtualization technologies, including VMware.
• Experience supporting Red Hat Enterprise Linux environments.
• Hands-on experience with InfoVista network performance management tools.
• Experience working with two or more of the following network technologies: Cisco DNA Center / Prime Juniper Networks Palo Alto Networks Dell Networking Junos Space AppGate.
• Experience utilizing IT Service Management (ITSM) ticketing tools.

Responsabilidades

• Support 24x7x365 AGUN operations and provide updates to the Global Cyber Center (GCC) to facilitate command and control of the AGUN network.
• Execute standard network policy and configuration changes, including common remediation activities and pre-approved operational workflows.
• Manage, triage, track, and update workflows and service tickets within JIRA Service Desk and other ITSM ticketing platforms.
• Provide situational awareness and status updates regarding ticket resolution and operational activities as directed by the GCC.
• Escalate incidents and service requests to higher-tier support teams when required.
• Collaborate with stakeholders and technical teams to perform legacy environment discovery, assess current capabilities, and support network modernization initiatives.
• Provide Tier II operational support for the Army's global network infrastructure.
• Analyze network performance and identify optimization strategies to improve capacity, reliability, and operational effectiveness.
• Assist in troubleshooting and resolving complex network issues across geographically dispersed enterprise environments.
• Support network migration, integration, and operational sustainment activities.

Conhecimentos

DoD IAT Level II (Security+)

Cisco SD-WAN

SDN concepts

VMware

Red Hat Enterprise Linux

InfoVista

ITSM ticketing tools

Army network security knowledge

Network optimization planning

Geographically dispersed networks

CCNP

Linux shell scripting

Formação académica

Bachelor’s degree with 4+ years of relevant experience

Master’s degree with 2+ years of relevant experience

Alternative experience in lieu of degree

Ferramentas

InfoVista

GitLab

JIRA

Confluence

Salt

Git

Ansible

Terraform

Puppet

SNMP

NETMON

LiveAction

NetFlow

Elastic

Kafka

Grafana

Prometheus

Nexus Repository

Descrição da oferta de emprego

Leidos is seeking a skilled Network Operations Engineer to support 24x7 AGUN operations and GCC communications at Fort Huachuca. You will implement policy changes, manage ITSM tickets, and drive network modernization across a global enterprise. The role emphasizes SDN, VMware, Red Hat Linux, and InfoVista management.

Strong DoD credentials and Cisco SD-WAN experience are essential. Ideal candidates will collaborate with diverse teams to ensure performance, reliability, and rapid incident