Global Network Operations Technician

Leidos; Sierra Vista (AZ); On-site; USD 73,000 - 133,000; Full time

Job summary

Leidos is seeking a Network Engineer for the AGUN program to sustain the Army's global enterprise network, supporting migration, operations, and maintenance with 24x7x365 coverage. The role requires DoD IAT II clearance and hands-on Cisco SD-WAN, SDN concepts, and Linux experience.

You will manage tickets via ITSM tools, collaborate across teams, and contribute to network modernization efforts. Ideal candidates have a bachelor's degree with 4+ years of relevant experience (or a master's with 2+

Qualifications

• Bachelor's degree with 4+ years of relevant experience, or Master's degree with 2+ years of relevant experience. Additional directly applicable experience may be considered in lieu of a degree.
• Active DoD IAT Level II certification (e.g., Security+) or higher prior to start date.
• Demonstrated experience supporting Cisco SD-WAN environments.
• Knowledge of Software Defined Networking (SDN) concepts and technologies.
• Experience with virtualization technologies, including VMware.
• Experience supporting Red Hat Enterprise Linux environments.
• Hands-on experience with InfoVista network performance management tools.
• Experience with two or more of the following network technologies: Cisco DNA Center / Prime; Juniper Networks; Palo Alto Networks; Dell Networking; Junos Space; AppGate.
• Experience utilizing IT Service Management (ITSM) ticketing tools.
• Strong written and verbal communication skills.

Responsibilities

• Support 24x7x365 AGUN operations and provide updates to the Global Cyber Center (GCC) to facilitate command and control of the AGUN network.
• Execute standard network policy and configuration changes, including common remediation activities and pre-approved operational workflows.
• Manage, triage, track, and update workflows and service tickets within JIRA Service Desk and other IT Service Management (ITSM) ticketing platforms.
• Provide situational awareness and status updates regarding ticket resolution and operational activities as directed by the GCC.
• Escalate incidents and service requests to higher-tier support teams when required.
• Collaborate with stakeholders and technical teams to perform legacy environment discovery, assess current capabilities, and support network modernization initiatives.
• Provide Tier II operational support for the Army's global network infrastructure.
• Analyze network performance and identify optimization strategies to improve capacity, reliability, and operational effectiveness.
• Assist in troubleshooting and resolving complex network issues across geographically dispersed enterprise environments.
• Support network migration, integration, and operational sustainment activities.

Job description

Leidos is seeking a Network Engineer for the AGUN program to sustain the Army's global enterprise network, supporting migration, operations, and maintenance with 24x7x365 coverage. The role requires DoD IAT II clearance and hands-on Cisco SD-WAN, SDN concepts, and Linux experience.

You will manage tickets via ITSM tools, collaborate across teams, and contribute to network modernization efforts. Ideal candidates have a bachelor's degree with 4+ years of relevant experience (or a master's with 2+