Guest Services Agent

UCLA; Los Angeles (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

The Luskin Conference Center at UCLA is seeking a Guest Services Agent to manage the 24-hour front desk, greet guests, and ensure a seamless, memorable stay on campus in Los Angeles.

Ideal candidates have 1+ year of in-person customer service, hospitality experience, and strong English communication skills, with proficiency in Microsoft Office and property management software.

Qualifications

• 1+ years in-person customer service.
• Hospitality or hotel experience preferred.
• University setting experience preferred.
• Proficient with Microsoft Office and property management software.
• Strong English communication, written and verbal.
• Ability to interact professionally with guests and colleagues.
• Cash handling and record-keeping accuracy.

Responsibilities

• Operate the 24-hour front desk and greet guests.
• Provide a seamless, memorable experience from arrival to departure.
• Coordinate with hotel services and UCLA departments as needed.
• Maintain accurate records and respond to guest requests.

Skills

Customer service

Hospitality

English communication

Cash handling

Written communication

Team interaction

Multicultural sensitivity

Problem solving

Tools

Microsoft Office

Property management software

POS / cash register

Job description

Department Summary

The Luskin Conference Center (LCC) is a 300,000-square-foot, 7-story property on the UCLA campus. The LCC is comprised of 254 guest rooms, approximately 25,000 square feet of meeting space, a 160-seat restaurant, a fitness center, and a business center. The LCC is an academic meeting and conference destination supporting UCLA's education and research mission. The Luskin Conference Center is a no-tipping environment.

Position Summary

We are seeking a welcoming, professional, and detail-oriented Guest Services Agent to join our front office team. As the primary point of contact for our guests, the Guest Services Agent operates our 24-hour front desk, ensuring an seamless, memorable experience from arrival to departure.

Salary & Compensation

• UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• 1+ years In-person customer service experience (Required)
• Hotel or hospitality industry experience (Preferred)
• Experience working in a university setting (Preferred)
• Proficient skill using standard business software (e.g. Microsoft Office Suite) and property management software (Required)
• Ability to sufficiently communicate in written and verbal English to receive work assignments and share information with supervisors, colleagues, and guests (Required)
• Skill in writing grammatically correct business English, such as reports, memos, and other routine correspondence (Required)
• Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and a friendly and professional demeanor (Required)
• Ability to engage with diverse populations in a respectful and culturally responsive manner (Required)
• Ability to operate independently and exercise good judgment to ensure customer satisfaction (Required)
• Ability to prioritize assignments and make appropriate adjustments despite changes in workload and competing deadlines (Required)
• Ability to work efficiently under conditions of a fluctuating work load with frequent interruptions and distractions (Required)
• Sufficient knowledge of University accounting and cash handling procedures to accomplish standard departmental transactions (Preferred)
• Demonstrated ability operating electronic cash registers (Required)
• Demonstrated ability to maintain detailed and accurate records (Required)
• Ability to remain calm in the face of adversity, such as guest dissatisfaction (Required)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
• Evenings, weekends, holidays, and overtime based on departmental needs (Required)

Schedule

Variable

Union/Policy Covered

CX-Clerical & Allied Services

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=MI-DPT319200-JC004723-PD168516