24/7 Fire Dispatch Specialist

911 Emergency Communications; West Suffield (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

911 Emergency Communications in West Suffield, CT, seeks qualified Fire Dispatchers to coordinate emergency responses and maintain critical incident information. You will receive reports, verify locations, alert units, and monitor multiple channels to ensure timely, safe dispatch.

The role requires strong attention to detail, good data entry skills, and the ability to work in fast-paced, high-stress environments with irregular hours.

Qualifications

• High school diploma or recognized equivalency credential is commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.
• Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Radio communication

Data entry

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Computer systems

Maps

Radio communications

Job description

911 Emergency Communications in West Suffield, CT, seeks qualified Fire Dispatchers to coordinate emergency responses and maintain critical incident information. You will receive reports, verify locations, alert units, and monitor multiple channels to ensure timely, safe dispatch.

The role requires strong attention to detail, good data entry skills, and the ability to work in fast-paced, high-stress environments with irregular hours.