Fire Dispatcher — 24/7 Emergency Communications Pro

Emergency Telecommunicator Services; Westport Point (MA); On-site; USD 55,000 - 85,000; Full time

Job summary

Emergency Telecommunicator Services in Westport Point, MA is seeking Fire Dispatchers to coordinate emergency responses from a central workstation. The role emphasizes accurate data entry, clear radio communication, and following established incident protocols.

Dispatchers must remain calm under pressure, verify locations, and relay critical information to responding units. Familiarity with maps, computer systems, and incident reporting is required; some positions may require fire dispatch or

Qualifications

• High school diploma or equivalent is commonly required; entry-level instruction may be provided.
• Applicants should be comfortable with computer systems, maps and radio communication.
• Fire dispatch certification or related coursework may be required for certain assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Radio communication

Data entry

Attention to detail

Team coordination

Education

High school diploma or equivalent

Tools

Computer systems

Maps

Radio equipment

Job description

Emergency Telecommunicator Services in Westport Point, MA is seeking Fire Dispatchers to coordinate emergency responses from a central workstation. The role emphasizes accurate data entry, clear radio communication, and following established incident protocols.

Dispatchers must remain calm under pressure, verify locations, and relay critical information to responding units. Familiarity with maps, computer systems, and incident reporting is required; some positions may require fire dispatch or