Veterinary Client Service Representative

Pet Services of Washington, P.S.; Fountain Valley (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA West Coast Specialty and Emergency Animal Hospital is seeking an experienced Client Service Representative to be the face of the practice, delivering outstanding client and patient care.

You will greet clients, answer phones, schedule appointments, process payments, and help maintain medical records in a clean, organized environment. This role emphasizes professionalism, empathy, and strong communication in a fast-paced veterinary setting.

Qualifications

• Customer service functions including greeting clients, answering phones and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments; routing calls to the appropriate team.

Responsibilities

• Greeting clients and their pets; answering phones and guiding to exam rooms.
• Schedule and confirm appointments; route calls to the correct department.
• Explain fees and process payments; maintain medical records and reports.
• Keep the hospital neat and clean inside and outside; assist with chores as needed.

Skills

Customer service

Phone handling

Scheduling

Payment processing

Medical records management

Hospital cleanliness

Job description

We are seeking an experienced Client Service Representative to join our team at VCA West Coast Specialty and Emergency Animal Hospital.

At VCA, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously! With every opportunity, we aim to exceed each pet owner's expectations.

We are seeking a personable, yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why we need you:

As the face of VCA, the Client Service Representative (CSR) sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for :

• Customer service functions including: greeting clients, answering phones and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Routing phone calls to the appropriate person/department
• Presenting and explaining fees, including processing payments
• Managing medical records, charts, reports and correspondence
• Hospital maintenance (including removal of animal waste)and ensuring that the facility is neat and clean at all times - both inside and outside

Compensation: $20.00 - $24.50 ALL dependent on education, experience, credentials, location, nature of practice, schedule and additional responsibilities.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com