24/7 Emergency Medical Dispatcher - Critical Response

Emergency Telecommunicator Services; Daly City (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services seeks Emergency Medical Dispatchers for Daly City, CA. Responsibilities include handling urgent calls, confirming locations, and coordinating ambulance resources while applying approved medical dispatch protocols.

Candidates should have a high school diploma and CPR certification; EMD certification is preferred. The role may require overtime and shift variations, with a structured background check and ongoing training.

Qualifications

• High school diploma or equivalent.
• CPR certification or willingness to obtain.
• EMD certification preferred; EMT not universally required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality reviews.

Skills

Communication skills

Multitasking

Calm under pressure

Listening

Education

High school diploma

EMD certification preferred

Tools

Emergency dispatch system

Job description

Emergency Telecommunicator Services seeks Emergency Medical Dispatchers for Daly City, CA. Responsibilities include handling urgent calls, confirming locations, and coordinating ambulance resources while applying approved medical dispatch protocols.

Candidates should have a high school diploma and CPR certification; EMD certification is preferred. The role may require overtime and shift variations, with a structured background check and ongoing training.