Emergency Medical Dispatcher — Fast-Paced Life-Saving Coordination

Emergency Telecommunicator Services; San Mateo (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

Emergency Telecommunicator Services seeks Emergency Medical Dispatchers for opportunities in San Mateo. Responsibilities include handling emergency calls, confirming locations, and coordinating ambulance resources in alignment with approved protocols.

Applicants may require EMT certification, CPR training, and completion of sponsor training as per vacancy. Roles may involve overnight shifts and rotating schedules in a continuous emergency communications environment.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• EMD certification may be required or preferred depending on vacancy.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition and incident.
• Determine response priority through the EMS dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Prioritization

Coordination

Documentation

Education

High school diploma or equivalent

EMD certification (preferred)

Job description

Emergency Telecommunicator Services seeks Emergency Medical Dispatchers for opportunities in San Mateo. Responsibilities include handling emergency calls, confirming locations, and coordinating ambulance resources in alignment with approved protocols.

Applicants may require EMT certification, CPR training, and completion of sponsor training as per vacancy. Roles may involve overnight shifts and rotating schedules in a continuous emergency communications environment.