Emergency Medical Dispatcher - Critical Care Call Center

Emergency Telecommunicator Services; Hayward (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services in Hayward, CA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate responder resources. Training and certification determine specific duties and shifts.

Role involves ongoing console work, headset use, and adherence to dispatch protocols. Employment includes potential for overtime and shift coverage as required.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• EMD certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Call taking

Decision making

Emergency dispatch

Attention to detail

Education

High school diploma

EMD certification preferred

Job description

Emergency Telecommunicator Services in Hayward, CA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate responder resources. Training and certification determine specific duties and shifts.

Role involves ongoing console work, headset use, and adherence to dispatch protocols. Employment includes potential for overtime and shift coverage as required.